School Appeals Manager

ESPO Trading Limited; Leicester; On-site; GBP 37,000 - 40,000; Full time

Job summary

Leicestershire County Council is seeking a full-time Appeals Manager in County Hall, Leicestershire. You will lead the School Admissions and Pupil Services appeals team and oversee the delivery of a high-quality appeals service across the local authority area.

The role requires experience in appeals, tribunal processes or senior school leadership, with strong stakeholder engagement and data protection knowledge. Flexible working options may be discussed.

Qualifications

• Experience in managing and developing a School Appeals Team or a similar service, including leading, supporting, and developing staff through supervision and performance management.

Responsibilities

• Lead a small Appeals Team, working with schools, academies, and partner agencies to deliver a high-quality school appeals service.
• Oversee the annual scheduling and coordination of school admission appeal hearings.

Job description

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, LE3 8RA

Salary: £36,621 - £40,458 per annum (pro rata for part-time)

Working Hours: 37 hours per week

Contract Type: Permanent

Closing Date: 26/10/2026

Interview Date(s): TBC

The School Admissions and Pupil Services team is seeking to recruit a full-time Appeals Manager to lead and oversee all aspects of the School Appeals Service. This is an excellent opportunity for an experienced professional to lead a vital service that supports children, families, schools, and academies across the local authority area.

About the Role

We are looking for a highly motivated and organised individual ideally with experience and understanding of school admissions appeals, tribunal processes, or significant experience in a senior school leadership or management role. The successful candidate will lead a small Appeals Team, working collaboratively with schools, academies, and a range of partner agencies to ensure the effective delivery of a high-quality appeals service.

About You

To apply for this post, you must:

• Experience in managing and developing a School Appeals Team or a similar service, including leading, supporting, and developing staff through regular supervision, performance management, annual appraisals, and professional development activities.
• Knowledge and experience of preparing and presenting appeal or tribunal documentation, including drafting comprehensive appeal statements, liaising confidently with schools and other stakeholders to gather and analyse information, and presenting cases effectively.
• Experience of working within a legislative, regulatory, or policy framework, with the ability to interpret and apply legislation, guidance, and procedures appropriately and provide professional advice, support, and constructive challenge to schools and academies in accordance with national legislation, local authority policies, trust policies, and best practice.
• Excellent communication and interpersonal skills, with the ability to build effective working relationships with a wide range of internal and external stakeholders.
• Experience of handling sensitive, complex, and confidential information, with a sound understanding of data protection requirements and information governance.
• Strong organisational skills, including the ability to prioritise workloads across the team, monitor performance, and report directly to the Service Manager.
• Experience of operational planning, including the annual scheduling and coordination of school admission appeal hearings.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion,please contact:

Gurjit Singh Bahra, Service Manager - Admissions

Telephone: [phone]

Email: [e-mail]

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support.

By applying for this post, you agree to our Terms and Conditions.