School Admin & Pastoral Support Assistant

Jane Austen College; Norwich; On-site; GBP 22,000 - 23,000; Full time

Job summary

Jane Austen College in Norwich is seeking an Administration Assistant to join a busy school office. The role covers front-of-house duties, reception, and a wide range of administrative tasks to support senior leaders, teachers, pupils and parents.

You will need strong organisational and communication skills, with GCSE maths and English, and experience in administrative work. The post is 37 hours per week, 39 weeks a year, starting October 2026, on-site at Claxton House.

Qualifications

• Strong organisational skills and high attention to detail, with good time management.
• GCSE Maths and English or equivalent qualifications are essential.
• Experience as a receptionist or in a front of house role is required.
• General administrative experience in a busy environment.
• Confident in using Office 365, ICT equipment, and reprographics tools.
• Ability to work effectively in a fast-paced setting.

Responsibilities

• Greet parents, visitors and stakeholders professionally.
• Handle telephone calls, emails, and general enquiries promptly.
• Maintain office supplies and process purchase orders as needed.
• Assist with school events such as parents’ evenings and open evenings.
• Support administrative processes and financial arrangements related to trips and afterschool activities.
• Provide attendance and pastoral team support with a range of administrative duties.
• Assist with reprographics, reception cover and breaktime duties as required.
• Participate in first aid rota and complete first aid training.

Skills

Organisational skills

Communication skills

Attention to detail

Problem solving

Time management

Digital systems

Education

GCSE Maths

GCSE English

Tools

Office 365

ICT equipment

Reprographics tools

Job description

Jane Austen College in Norwich is seeking an Administration Assistant to join a busy school office. The role covers front-of-house duties, reception, and a wide range of administrative tasks to support senior leaders, teachers, pupils and parents.

You will need strong organisational and communication skills, with GCSE maths and English, and experience in administrative work. The post is 37 hours per week, 39 weeks a year, starting October 2026, on-site at Claxton House.