Scheme Manager - Young Person's Service

Kevin Cheston Consulting; Stoke-on-Trent; On-site; GBP 33,000; Full time

Job summary

A leading charity in Staffordshire seeks a Scheme Manager to oversee a 24/7 Young Persons Scheme. You will manage a team, ensuring high-quality support and housing management. The role involves recruitment, training, and collaboration with external agencies. Join us in combating homelessness and empowering young individuals to build their futures.

Benefits

Great Benefits

Qualifications

• Experience in housing management.
• Experience in project delivery.
• DBS check clearance.

Responsibilities

• Manage the team at the 24/7 Young Persons Scheme.
• Oversee day-to-day management of accommodation service.
• Lead recruitment and training of new staff.

Skills

Communication

Negotiation

Leadership

Problem Solving

Education

Degree-level qualification

Job description

£32,669 a year

Longport, Stoke-on-Trent

Hours per week: 40.25

Contract type: Permanent

You will manage the team at our 24/7 Young Persons Scheme, ensuring that everyone has the right support, training, and tools to work independently and confidently. You will ensure that customers receive the appropriate support to maintain their tenancy and develop positive relationships with other customers and the community.

This role involves a rota system including evenings and weekends. You will also be required to manage additional schemes at different times as per the rota.

Job Requirements

• Oversee the day-to-day management of Concretes' 24/7 young persons accommodation service, including building management and security.
• Lead recruitment, selection, and induction of new staff, supporting and training them with a clear understanding of their responsibilities.
• Support and lead staff to provide a personalized, cost-effective, and high-quality housing management and support service 24/7.
• Manage referrals to the scheme, including working with external agencies through multi-agency panels.
• Oversee regular house meetings with residents and staff, ensuring the voices of residents are heard and acted upon.
• Participate in the management team with other Scheme Managers and deputize for the Operations Manager (24/7 Schemes) as required. Also, participate in the management on-call rota.
• Lead financial and administrative duties, such as budget control and record keeping.

What We're Looking For

• A degree-level qualification or equivalent experience.
• Experience in housing management.
• Experience in project delivery.
• Chartered Institute of Housing (CIH) membership or willingness to work towards it.
• Strong self-awareness, self-management, and professionalism skills.
• Strong business acumen and commercial awareness.
• Excellent communication and negotiation skills.
• Experience in people management and HR processes.
• Experience supporting financial processes, including expense and invoice processing.
• Process development and improvement skills.
• Idea generation and implementation skills.
• Solution-focused approach.
• Ability to support a culture of continuous improvement.
• An inspirational leader capable of empowering, developing, and coaching others.
• DBS check clearance.
• Full UK driving license and access to own vehicle for work.

Help us give those without a plan, voice, or home the opportunity to build concrete futures by addressing the issues that prevent people from finding their own homes. Apply now! We will interview as we go and may close the application process early if we find the right candidate.

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Who We Are

We are part of Honeycomb Group, a team of social-minded brands committed to promoting happy homes in our region by providing services and support that help people across Staffordshire and surrounding areas feel secure, connected, and confident.

Homelessness is not a choice. It can happen to anyone.

Concrete is a local charity, support network, and campaigner leading the fight to eradicate homelessness in Staffordshire and nearby areas.

Through a community-led approach, Concrete helps those without a plan, voice, or home to build concrete futures by tackling the root issues that prevent people from securing a home of their own.

Join us in our mission to make homelessness history across Staffordshire and beyond.