Scheme Manager - Part Time

Sanctuary Group; Newmarket; On-site; GBP 13,000 - 14,000; Part time

Job summary

Sanctuary Group is seeking a Scheme Manager for its Housing Operations team in Newmarket to enhance independent living for residents. The role involves providing tenancy advice, monitoring repairs, and ensuring compliance while offering a supportive environment to older individuals. With a commitment to high-quality service, this position is perfect for someone with relevant experience in housing management or care settings.

Benefits

25 days annual leave plus public holidays

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Qualifications

• GCSE in English and Maths at Grade C or above required.
• Experience working with older people is preferred.
• Ability to handle confidential information essential.

Responsibilities

• Provide high-quality housing management service.
• Complete compliance tasks and health and safety checks.
• Report and monitor repairs for residents.

Skills

Numeracy

Literacy

Interpersonal skills

Customer care

Education

GCSE Grade C or above in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Operation: Sanctuary Independent Living Service

Closing Date: 16/07/2025

Requisition: 224614

Sanctuarymanages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Cheveley, Newmarket

£13,533 - £13,951 per year

20 hours per week – Monday to Friday (flexible hours)

We have an opportunity for a Scheme Manager to join our Housing Operations team, based in Newmarket. As a Scheme Manager you will join a team of 10 and be responsible for providing a high-quality housing management service which will include providing tenancy advice, following up repairs for residents and promoting independent living. This is a rewarding role and is ideal for someone who has previous experience of working with older people in a housing management or care setting and aware of safeguarding concerns.

The role of Scheme Manager will include:

• Supporting residents by providing information to promote independence
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion
• Delivering high quality customer service by resolving problems and complaints
• Maintaining accurate records about residents and the scheme
• Covering other schemes as and when required

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• £13,533 per annum (rising to £13,951 per annum after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

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