Scheme Manager - Part Time

Sanctuary Group; Hempstalls; On-site; GBP 20,000 - 21,000; Full time

Job summary

A dedicated housing services provider is seeking a Scheme Manager in Stoke-on-Trent to promote resident well-being and deliver quality housing management services. The ideal candidate will have experience in working with older individuals, strong administrative skills, and proficiency in Microsoft applications. The role offers a salary of £20,299 - £20,927 per year and includes various employee benefits, emphasizing an inclusive workplace.

Benefits

25 days annual leave (pro rata)

Pension scheme with employer contributions

Employee Advice Service with counselling

Cycle to Work scheme

Wellbeing support

Qualifications

• Numeracy and literacy skills equivalent to GCSE Grade C in English and Maths.
• Experience working with older individuals and understanding their needs.
• Ability to work independently and manage workloads effectively.

Responsibilities

• Encourage residents to maintain their well-being and independence.
• Complete health and safety checks and compliance tasks.
• Provide high-quality customer service and resolve complaints.

Skills

Numeracy and literacy

Experience with older people

Good interpersonal skills

Microsoft applications

Driving licence

Education

GCSE Grade C or above in English and Maths

Job description

Overview

Stoke-on-Trent, Staffordshire, GB, ST4 2ET

Department: Housing Services

Operation: Sanctuary Independent Living Service

Closing Date: 15/10/2025

Requisition: 225596

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Stoke on Trent

£20,299 - £20,927 per year

30 hours per week

Responsibilities

We have an opportunity for a Scheme Manager to join our Sanctuary Independent Living Service, based in Stoke-on-Trent, covering 8 schemes in the Stafford and Stoke-on-Trent area. The main purpose of this role is to encourage residents to maintain their well-being and independence and to support the delivery of high quality, safe and value for money housing management services that meet customer and organisational objectives.

• Supporting residents by providing information to promote independence, good health and wellbeing
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Delivering high quality customer service by resolving problems and complaints
• Providing administrative support, including maintaining accurate records in a timely manner
• Completing Sign Ups, Terminations, Settling in Visits
• Covering other schemes as and when required

Skills and experience

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Proven experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Proficient User of Microsoft applications including Word, Excel and Outlook
• Travel is a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £20,299 (rising to £20,927 after 12 months, subject to satisfactory performance)

The full time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance

Additional information

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – [e-mail]

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

Job Segment: Manager, Administrative Assistant, Part Time, Management, Administrative, Customer Service