Scheme Manager - Homeownership - Part Time

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

Scheme Manager – Homeownership – Part Time

Barnards Farm - Seaton

£16,916 - £17,439 per year

25 hours per week

2 Bedroom flat included

We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flare for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.

This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated.

Responsibilities:

1. Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organizational objectives.
2. Providing administrative support including producing letters/notices, recording data, raising purchase orders, invoice management, and support resales.
3. Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance.
4. Supervising contractors and works carried out to maximise service delivery.
5. Ensuring compliance with legislative and regulatory requirements for housing services.

Skills and Experiences:

1. Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents.
2. Experience of good practice for resident involvement or customer participation activities and practices.
3. Ability to organise and prioritise multiple workloads effectively.
4. Excellent communication and customer care skills.
5. A good working knowledge of handling confidential and sensitive information.
6. A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required.

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits:

1. 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata).
2. A pension scheme with employer contributions from Sanctuary.
3. Life Assurance.
4. Employee Advice Service including counselling.
5. Cycle to Work scheme.
6. Voluntary health plans.
7. Employee discounts.
8. Wellbeing support and tools.
9. Employee recognition scheme.
10. £16,916 per annum (rising to £17,439 per annum after 12 months, subject to satisfactory performance).

The full-time equivalent salary for this role is £25,374 based on 37.5 hours per week rising to £26,159 after 12 months service and subject to satisfactory performance.

Closing Date: 7 May 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you – housing.recruitmentsanctuary.

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.