Scheme Manager - Homeownership

Sanctuary Group; Ipswich; On-site; GBP 23,000 - 25,000; Full time

Job summary

A housing association in Ipswich is looking for a Scheme Manager to oversee communal areas in retirement schemes. The role involves providing housing support services to residents, ensuring compliance with relevant legislation, and managing contractors. Ideal candidates will have experience working with older people, strong communication skills, and a valid driving licence for travel. This position offers a pay range of £23,683 to £24,415 per year along with attractive benefits.

Benefits

25 days annual leave

Pension scheme with employer contributions

Employee Advice Service

Cycle to Work scheme

Life Assurance

Qualifications

• Experience in a support capacity for older people.
• Knowledge of M365 including Word, Excel, Teams and SharePoint.
• Ability to organise and prioritise multiple workloads.

Responsibilities

• Encouraging resident well-being through housing support services.
• Managing communal repairs and coordinating contractor workloads.
• Providing administrative support for data recording and notices.

Skills

Experience working with older people

Building or facility management experience

Knowledge of M365

Customer interaction system proficiency

Excellent communication skills

Familiarity with Housing Act

Job description

Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people’s lives.

£23,683 - £24,415 per year

35 hours per week

2 Bedroom flat included

We have an exciting and rewarding opportunity for a Scheme Manager to join our Homeownership team. Using your flair for customer service and ability to think on your feet, you’ll play a key role in identifying areas of risk and ensuring these are reported in a timely fashion and are closely monitored.

This opportunity involves communicating with a variety of customers and coordinating contractor workloads; therefore, we are looking to appoint someone with recent experience within a similar role where exceptional customer service is demonstrated. As a Scheme Manager you will be responsible for day to day management of communal areas on leasehold retirement schemes.

The role of Scheme Manager - Homeownership will include:

• Encouraging residents to maintain their well-being and independence through the effective delivery of housing support services that are tailored to meet individual needs and organisational objectives
• Carrying out regular welfare checks using warden call system - quarter checks in all properties
• Reporting and managing communal repairs - managing on site contractors including cleaners, gardeners and window cleaners
• Providing administrative support including producing letter/notices, recording data, raising purchase orders, invoice management and support resales
• Confidently communicating with customers, face to face and via telephone concerning a range of queries/complaints and offering advice and guidance
• Ensuring compliance with legislative and regulatory requirements for housing services
• Occasionally cover at other schemes during times of absence, attend team meetings.

Skills and experiences:

• Experience of working with older people in a support capacity, and a good understanding of the key needs and services available to residents
• Experience in building or facility management
• Knowledge and experience of M365 including Word, Excel, Teams and Sharepoint
• Experience of good practice for resident involvement or customer participation activities and practices
• Ability to organise and prioritise multiple workloads effectively
• Excellent communication and customer care skills
• Experience of using a customer interaction system for recording interactions with residents
• Familiar with the Housing Act, Fire Safety Act, Inclusion and Equality, safeguarding
• A full valid driving licence and access to your own vehicle is required as travelling to other sites may be required

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• Role salary is £23,683 (rising to £24,415 after 12 months, subject to satisfactory performance)

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Building Equality and Diversity

Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.