Scheme Manager

Sanctuary Independent Living Service; Manchester; On-site; GBP 25,000 - 27,000; Full time

Job summary

A not-for-profit housing association in Manchester is looking for a Scheme Manager to oversee tenancy management and promote independent living among residents. Key responsibilities include managing repairs, ensuring safety compliance, and supporting residents in accessing additional services. The role requires strong interpersonal skills and some experience working with older people. A full driving licence and access to a vehicle are essential. The position offers competitive pay and various employee benefits.

Benefits

25 days annual leave

Pension scheme with employer contributions

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Employee Networks for inclusion

Responsibilities

• Provide tenancy management and advice to residents.
• Promote independent living and connect residents with agencies.
• Handle repairs and ensure safety compliance.

Skills

Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths

Experience of working with older people

Ability to work alone

Working knowledge of handling confidential information

Good interpersonal skills

Basic knowledge of Microsoft applications

Full valid driving licence and access to a vehicle

Job description

The role of Scheme Manager will include :

• Providing tenancy management, signposting and advice to residents
• Promoting independent living and sign posting to appropriate agencies
• Encouraging residents to organise and get involved in activities
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Wellbeing calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Providing cover at schemes in the region for other Scheme Managers
• Referring residents to support agencies when required and helping them access the different service available to them
• Dealing with low level anti-social behaviour complaints within the scheme and resolving resident disputes

Skills and experiences :

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Travel is a requirement of the role, therefore a full valid driving licence and access to your own vehicle is essential

Why work for us?

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering :

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £25,374 per annum (rising to £26,159 per annum after 12 months, subject to satisfactory performance)

(if the link is unavailable please visit the Sanctuary careers website)

Closing Date : 10 December 2025

If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you –

We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.

View more detail about what it’s like to work for our organisation, and what we offer on our Sanctuary careers pages at -

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.