Scheme Manager

Sanctuary Independent Living Service; Farnborough; On-site; GBP 26,000 - 28,000; Full time

Job summary

A leading social landlord in the UK is seeking a Scheme Manager to provide tenancy advice and support independent living among residents. The role involves health and safety checks, monitoring repairs, and engaging residents in activities. With a focus on wellbeing, the position comes with robust benefits, including annual leave and a pension scheme, offering an excellent working environment.

Benefits

25 days annual leave, increasing to 30 days

Pension scheme with employer contributions

Life Assurance

Employee Advice Service including counselling

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support and tools

Employee recognition scheme

Employee Networks for inclusion

Qualifications

• Experience working with older people and understanding their needs.
• Ability to work independently and manage workloads.
• Full valid driving licence required for occasional travel.

Responsibilities

• Provide tenancy advice and promote independent living.
• Complete health and safety checks and compliance tasks.
• Support lettings team and manage anti-social behaviour.

Skills

Numeracy

Literacy

Interpersonal skills

Customer care skills

Ability to handle confidential information

Education

GCSE Grade C or above in English and Maths

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

The role of Scheme Manager will include:

• Providing tenancy advice to residents
• Promoting independent living and signposting to appropriate agencies
• Encouraging residents to organise and get involved in activities
• Completing mandatory compliance tasks along with health and safety checks
• Reporting and monitoring repairs to conclusion, ensuring all necessary paperwork is completed
• Wellbeing calls to residents via warden call system
• Supporting the lettings team to manage vacant flats
• Providing cover at schemes in the region for other Scheme Managers
• Managing low level anti-social behaviour

Skills and experiences:

• Numeracy and literacy to the equivalent of GCSE Grade C or above in English and Maths
• Some experience of working with older people and understanding their individual needs or similar
• Ability to work alone and manage workloads to meet deadlines
• Working knowledge of handling confidential and sensitive information
• Good interpersonal and customer care skills
• Basic knowledge of Microsoft applications including Word, Excel, Outlook and Teams
• Occasional travel may be a requirement of the role, therefore a full valid driving licence is essential

Why work for us?

Sanctuary Housing is one of the UK’s leading social landlords, providing around 70,000 homes across England. We give our residents good quality, affordable homes in communities that they can be proud of. As part of a not-for-profit organisation, we reinvest any surplus we make back into the local communities we serve.

Our Benefits

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

The full time equivalent salary for this role is £26,643 based on 37.5 hours per week, rising to £27,467 after 12 months service and subject to satisfactory performance.

View the job profile (if the link is unavailable, please visit the Sanctuary careers website).

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Created on 30/06/2025 by TN United Kingdom