Scheduling Team leader-Building Maintenance

Hays; Coalville; On-site; GBP 30,000 - 32,000; Full time

Job summary

An established industry player is seeking a Scheduling Team Leader to oversee a dedicated team in social housing maintenance. This role involves managing a team of planners, ensuring efficient work allocation, and maintaining high levels of customer satisfaction. The successful candidate will demonstrate strong leadership skills, excellent communication, and a proven track record in planning and scheduling. With a focus on continuous improvement, this position offers the opportunity to make a significant impact in the community while enjoying a supportive work environment. Join a forward-thinking organization that values its employees and fosters professional growth.

Benefits

Free Parking

Qualifications

• Proven experience in managing a team and delivering excellent customer service.
• Strong background in planning and scheduling within social housing maintenance.

Responsibilities

• Lead a team of planners to schedule and coordinate maintenance work.
• Ensure effective communication with tenants and maintenance operatives.

Skills

People Management

Customer Service

Communication Skills

Planning and Scheduling

IT Literacy

Numeracy Skills

Organizational Skills

Data Collation

Diplomacy

Education

Experience in Social Housing Maintenance

Tools

MS Office

ICT Systems

Job description

Scheduling Team Leader - Building Maintenance

Permanent Job - Scheduling and planning team leader for social housing maintenance. A large housing association has an exciting permanent job opportunity to lead their scheduling and planning team within housing maintenance.

Your new role

Your team is responsible for undertaking the appointing, scheduling, and planning of works for the internal trade operatives and external contractors on a daily basis. Applying effective planning and communication skills, the team of 5 planners manage the allocation of work and supply of materials to ensure that maximum productivity, performance, and customer satisfaction levels are achieved.

Principal Duties and Responsibilities

1. Managing a team of 5 planners who in turn work with 10 trade operatives, scheduling their work.
2. Liaising on a daily basis with tenants, the customer service centre, and appropriate maintenance operatives to coordinate an efficient service and build effective relationships with colleagues, tenants, and clients.
3. Getting involved with tenant and leaseholder customers to improve the service.
4. Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
5. Respecting the confidential nature of personal information.
6. Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved.
7. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved.
8. Ensuring maximum monthly income is achieved by allocating sufficient works per operative in line with key performance targets.
9. Undertaking all necessary administration in relation to works orders. Ensuring that all works are correctly completed, and accurate costs applied to fulfil key performance and financial targets.
10. Working to achieve Right First Time in respect of works and repairs, and championing a customer-focused service.
11. Raising, updating the status of, and completing works orders on all relevant ICT systems.
12. Conducting staff reviews, recruitment, managing absence.
13. Managing productivity.
14. Providing regular updates to line manager. Preparation and presentation of reports to team meetings and other internal groups.
15. Establishing and maintaining effective communications with contract supervisors, ensuring that the supply of resources is sufficient for demand.

What you'll need to succeed

• A proven people manager/team leader.
• The ability to demonstrate excellent customer service that reflects good communication skills and respect whilst taking into consideration confidentiality, personal circumstances, and vulnerabilities.
• Prior experience of working in a planning and scheduling role within a social housing maintenance environment, combined with a track record of managing a team.
• Experience of working on IT database systems and a good level of IT literacy (especially MS Office).
• Good numeracy and literacy skills.
• Able to work in a methodical and well-organised fashion.
• Able to collate data into simple tables and graphs.
• Able to work quickly to define processes.
• Able to work effectively with other staff and teams.
• Able to communicate effectively and with respect to all stakeholders.
• Able to self-manage my own time effectively and flexibly.
• Ability to be diplomatic and able to observe and maintain confidentiality.

What you'll get in return

The role starts at £30,370 with an annual increase over two years, up to £31,900. Office based in Coalville, this is 5 days a week (35 hours) working in the office. There is free parking.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.