Scheduling Specialist - Customer Service Representative

ZipRecruiter; Lancaster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company specializing in home services is seeking a full-time Scheduling Specialist - Customer Service Representative. In this role, you will manage scheduling and customer interactions, supporting the efficient functioning of operations while enjoying comprehensive benefits and growth opportunities.

Benefits

Health, dental, and vision

Paid time off (PTO)

401(k) with a company match

Life insurance

Employee Assistance Program (EAP)

Growth opportunities

Company parties

Qualifications

• Must have experience in customer service or dispatching.
• Strong computer skills required.
• Excellent organizational and communication abilities.

Responsibilities

• Communicate with technicians for scheduling.
• Handle incoming calls professionally.
• Organize schedules to maintain service reputation.

Skills

Strong computer skills

Excellent organizational abilities

Effective communication

Education

Experience in customer service or dispatching

Job description

Job DescriptionJob Description

Step into a role that keeps everything running smoothly! Are you a master multitasker with a passion for helping people? At Zenner & Ritter in Buffalo, NY, we're seeking a full-time Scheduling Specialist - Customer Service Representative to bring your organizational talents and customer-focused attitude to our dynamic team. With competitive pay of $17-$20/hour and the chance to be a pivotal part of our operations, this is your opportunity to shine! Not to mention, this position enjoys continuous training and coaching opportunities and the following benefits:

• Health, dental, and vision
• Paid time off (PTO)
• 401(k) with a company match
• Life insurance
• Employee Assistance Program (EAP)
• Growth opportunities
• Short- and long-term
• Company parties

GET TO KNOW OUR COMPANY A LITTLE BETTER

We have been a trusted name in home services for over 90 years, and we're continuing to grow! We're not just offering jobs-we're offering long-term careers. As the largest residential heating and cooling company in Western NY, we're expanding our services to include plumbing, electrical, energy, and green technology solutions. Whether you're interested in management, accounting, sales, customer service, or technical roles, we have opportunities for you to join a team committed to innovation and exceptional service. With flexible scheduling, excellent benefits, supportive team members, and a strong focus on career development, Zenner & Ritter is the perfect place to grow! Join us!

GET FAMILIAR WITH THIS DYNAMIC POSITION

Your Schedule & Workplace: This full-time position is in-office at our location in Buffalo, NY. Your shifts will vary, keeping your evenings and work-life balance intact.

In this role, your day starts with energy and purpose as you:

• Communicate with technicians to ensure seamless scheduling.
• Handle incoming calls, putting customers at ease with your professionalism.
• Keep schedules organized and accurate to maintain our reputation for exceptional service.
• Juggle priorities with ease, ensuring no detail is overlooked.

As a Scheduling Specialist - Customer Service Representative, every day is a mix of challenges and wins, with you at the center of it all!

What We're Looking For:

• Strong computer skills
• Excellent organizational and communication abilities

Qualifications:

• Experience in customer service or dispatching

APPLY NOW

Applying is a breeze-our quick, mobile-friendly initial application takes less than 3 minutes! Don't miss out on your chance to join a supportive team where your skills truly make a difference. Apply to be our new Scheduling Specialist - Customer Service Representative today.

Must have the ability to pass a background check and drug screening test.

Job Posted by ApplicantPro