Scheduling Officer- Community Aged Care

Anglicare North Queensland Limited; Stafford; On-site; AUD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Scheduling Officer to join their Home and Community teams in Stafford. This full-time role is pivotal in ensuring clients receive exceptional support and services, enabling them to maintain their independence. The ideal candidate will possess strong scheduling experience, excellent customer service skills, and proficiency in the Microsoft Suite. Join a respected not-for-profit organization and make a real impact in the community while enjoying various benefits, including salary packaging and career advancement opportunities.

Benefits

Salary Packaging

Employee Discounts

Health Insurance Discount

Referral App

Career Opportunities

Additional annual leave

Pastoral Care Programs

Free Flu vaccinations

Qualifications

• Experience in scheduling using electronic systems.
• Strong customer service and communication skills.
• Ability to manage workload effectively.

Responsibilities

• Ensure exceptional client outcomes in community services.
• Manage scheduling and administrative tasks efficiently.
• Support clients in maintaining independence.

Skills

Scheduling experience

Customer service skills

Microsoft Suite proficiency

Attention to detail

Analytical skills

Problem-solving skills

Education

Current Driver's Licence

National Police Clearance

Tools

Electronic data management system

Job description

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About the position:

Anglicare's Home and Community teams provide support and services that enable our clients to maintain their independence—living happily and healthily within their own homes. Whether it be lifestyle, transport, social support, clinical support in Nursing or Allied Health, this service is vital for our community.

Based in our Stafford Office, we are seeking a full-time Scheduling Officer to accommodate growth in client services. You will bring your experience to this role to ensure our staff continue to deliver exceptional client outcomes in the community.

About You:

With a passion for Home and Community care and a keen interest in supporting our clients to live independent and enriched lives, your skills and experience will include:

• Scheduling experience, using an electronic data management system.
• Self-managing with the ability to prioritise and balance a full workload in a busy, changing environment.
• Highly effective customer service skills.
• A solid understanding of the entire Microsoft Suite, including Word and Excel, with accurate alpha-numeric data entry skills.
• Highly developed written and oral communication skills, with the ability to relate effectively across a broad range of ages, cultures, and socio-economic groups.
• A friendly and flexible attitude with a focus on customer service.
• Dedication to error-free administration, with unwavering attention to detail, even when tasks are routine.
• Analytical and problem-solving skills, with the ability to make fast, professional, and effective decisions within the scope of the role.
• Initiative and the ability to monitor and manage your workload while working within role expectations, deadlines, and management requirements.
• Current Driver's Licence.
• National Police Clearance.

Why Join Anglicare?

• Join a respected Not-For-Profit and make a real impact in your role to assist Queenslanders in need.
• Salary Packaging—up to $15,900 of your salary tax-free for items like Rent, Mortgage, Credit Cards, Utilities, School Tuition, and more.
• Additional pre-tax income of up to $2,650 for entertainment expenses.
• Potential tax savings with a Novated Car Lease.
• Employee Discounts at leading Australian retailers.
• 6% Bupa Health Insurance Discount.
• Referral App—earn $$$ for sharing jobs, up to $300 per successful referral.
• Career Opportunities—promote from within via our internal Job Board.
• Opportunities to purchase additional annual leave.
• Pastoral Care & Employee Assistance Programs.
• Free annual Flu vaccinations.

What happens now?

Apply online attaching your current resume.

For further information or adjustments to the application process, please contact the Recruitment Team.

Anglicare is committed to building an inclusive and diverse workforce and encourages applications from Aboriginal and Torres Strait Islander people, those from cultural and linguistic backgrounds, LGBTIQ+ communities, people with disabilities, and those with lived experience of mental health issues. We promote a child-safe environment and are committed to ongoing care and protection.

Previous applicants need not apply.

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