Scheduling Manager

Severn Trent Water; Derby; On-site; GBP 40,000 - 60,000; Full time

Job summary

Severn Trent Water is seeking a Scheduling Manager to lead planning and scheduling activities within the Workforce Planning team. This essential role involves managing a talented team, enhancing operational efficiency, and ensuring adherence to service levels and regulatory requirements. The position offers competitive benefits, professional development opportunities, and a chance to contribute to a sustainable future.

Benefits

28 days holiday + bank holidays

Annual bonus scheme up to £2,250

Leading pension scheme

Sharesave opportunity

Dedicated training and development

Electric vehicle scheme

Family friendly policies

Two volunteering days per year

Qualifications

• Dynamic leader with strong people management skills.
• Excellent communication and stakeholder management abilities.
• Technical expertise in dispatch, jeopardy, and alarm management.

Responsibilities

• Develop and lead a high-performing front-line team.
• Manage stakeholder communications to meet service standards.
• Drive continuous improvement and maintain process quality.

Skills

People Management

Communication

Stakeholder Management

Problem-Solving

Process Quality Assurance

Tools

Salesforce

SAP ESS/MSS

eSCADA

Genesys

Microsoft Teams

Power BI

Power Apps

Job description

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Department: Customer Planning & Scheduling

Scheduling Manager

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of nearly 10,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.

If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.

EVERYTHING YOU NEED TO KNOW

Are you ready to lead a dynamic team and drive operational excellence? As a Scheduling Manager within Workforce Planning & Optimisation (WPO), you will be at the helm of all planning and scheduling activities, ensuring our field operations run with precision and efficiency. This pivotal role demands strategic oversight and a commitment to aligning outputs with service levels, business priorities, and regulatory requirements.

In this role, you will lead from the front, owning the performance of the planning function, driving continuous improvement, and ensuring our processes are both effective and agile. Your leadership will be crucial in developing a high-performing team. You will set clear expectations, hold individuals accountable, and foster a culture of ownership, excellence, and continuous learning.

Key accountabilities in this role include:

• People Management: Develop and lead a front-line team, coach for performance improvement, and ensure optimal scheduling.
• Stakeholder Management: Manage stakeholders and ensure effective communication and collaboration to meet service standards.
• Process Quality, Delivery and Insight: Maintain control of work stack and WIP, track KPIs, ensure process quality, provide performance insights, drive continuous improvement, and set daily priorities for the team.
• Technical Expertise: Act as a technical expert in planning and scheduling, utilizing tools like Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps.
• Financial accountability: Understand cost drivers, manage teams within budget, contribute to future budgeting, and drive long-term efficiency.

WHAT YOU’LL BRING TO THE ROLE

We are looking for a dynamic leader with strong people management and leadership skills, excellent communication and stakeholder management abilities, and proficiency in process quality assurance.

The ideal candidate will have technical expertise in dispatch, jeopardy, and alarm management, the ability to balance priorities and workload demands, and creative problem-solving skills.

Proficiency in Salesforce, SAP ESS/MSS, eSCADA, Genesys, Microsoft Teams, Power BI, and Power Apps is essential.

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

WHAT’S IN IT FOR YOU

Working here isn’t just a job. You can build a career at Severn Trent, and we’ll reward you for it too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

• 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent Plc shares at a discounted rate
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies (including, a year off fully paid maternity and adoption leave)
• Two volunteering days per year

WHATS NEXT?

We can’t wait to hear from you.

Before you apply, you’ll need an updated copy of your CV and about five minutes to spare. We’ll always let you know the outcome of your application after the closing date - so keep an eye on your phone and emails.

And if this has sparked your curiosity, and you're wanting to find out even more, search#LifeAtSevernTrenton social media.