Scheduling Coordinator - Home Care Agency

Senior Solutions Home Care; London; Remote; GBP 80,000 - 100,000; Full time

Job summary

Join a compassionate team as a Service Coordinator at a leading home care provider in London. This full-time role involves coordinating care for seniors, ensuring quality service, managing schedules, and maintaining communication between caregivers and clients, with attractive benefits including PTO and health insurance.

Benefits

Paid Time Off (PTO)

Medical, dental, vision benefits

401(k)

Weekly pay

Nationwide discount program

Free Employee Assistance Program

Qualifications

• Must have excellent verbal and written communication skills.
• Ability to uphold company policies and HIPAA regulations.

Responsibilities

• Coordinate caregiver schedules and manage staffing changes.
• Serve as the primary contact for caregivers and clients.
• Manage urgent care requests and ensure timely responses.

Skills

Time management

Problem-solving

Communication

Interpersonal skills

Education

High school diploma or GED

Additional education from accredited vocational school or college

Job description

Social network you want to login/join with:

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Client:

Senior Solutions Home Care

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

Job Views:

7

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

Job Type: Full-time

Description: Join Our Team as a Service Coordinator - Make a Difference in Senior Care!

Are you a problem-solver with a passion for customer service? Do you thrive in fast-paced environments and enjoy helping others? If so, you may be a great fit for the Service Coordinator position with Senior Solutions Home Care!

At Senior Solutions, we provide exceptional care to seniors in need, and we're looking for a dedicated Service Coordinator (scheduling coordinator) to help ensure that our clients and caregivers receive the best service and support possible. As the primary point of contact for clients, caregivers, and other external contacts, you will play a vital role in coordinating care schedules, addressing concerns, and keeping everything running smoothly in the scheduling systems.

What You Will Do:

• Coordinate Caregiver Schedules: Assign shifts based on care plans, availability, and client needs. Manage staffing changes and find replacements for call-outs.
• Be the Heart of Communication: Serve as the primary point of contact for caregivers, clients, families, and other external contacts. Provide updates, address concerns, and offer top-notch customer service.
• Handle Urgent Requests: Prioritize and manage urgent care requests and critical incidents, ensuring client and caregiver needs are met in a timely manner.
• Maintain Documentation: Update scheduling systems in real time, ensuring all shifts, changes, and requests are documented accurately.
• Collaborate and Support: Work closely with caregivers to maximize their availability, coordinate training and compliance requirements, and ensure all policies are followed.

What We Offer:

• Remote / work from home
• Paid Time Off (PTO)
• Medical, dental, vision benefits
• 401(k)
• Weekly pay
• 8 Holiday office closures
• Access Perks - nationwide discount program
• Free Employee Assistance Program

If you are a compassionate, organized, and motivated individual looking to make a difference in the lives of seniors and their caregivers, we'd love to hear from you! APPLY TODAY and help us deliver outstanding care to seniors within our community.

We are an equal opportunity employer and encourage applications from all qualified individuals. We are dedicated to fostering a workplace that reflects the diversity of our community. Know Your Rights, Employer Postings.

Requirements:

• High school diploma or GED equivalent required
• Additional education from an accredited vocational school or college preferred
• Ability to address, resolve, and document caller issues and concerns
• Excellent time management, problem-prevention, and problem-solving skills
• Excellent verbal and written communication skills
• Strong interpersonal skills - including the ability to communicate with empathy, respect, and a positive tone of voice
• Ability to uphold and promote all company policies and procedures
• Ability to adhere to all HIPAA regulations and guidelines
• Ability to take detailed notes, phone messages, and documentation in various systems
• Must be able to pass a background check and drug screen per company standards

Salary: $17/hour