Scheduling Coordinator for Home Care Office

Guardian Angel Senior Services; Plymouth; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in home care services is seeking a Scheduling Coordinator in Plymouth. The role involves managing caregiver schedules, ensuring compliance with policies, and providing excellent customer service. The ideal candidate will have strong organizational skills and prior home care experience, contributing to a supportive environment for both clients and caregivers.

Qualifications

• Prior home care experience is required.
• Prior administrative experience is preferred.

Responsibilities

• Schedule caregivers with clients and communicate changes.
• Manage and grow assigned client accounts.
• Ensure compliance with company policies.

Skills

Oral and written communication skills

Customer relations and customer service

Planning and time management

Detail-oriented

Problem-solving skills

Tools

MS Office

Job description

Basic Function

To support caregiver and company needs by processing scheduling requests, providing telephone support, and managing special projects and clerical duties. To grow and manage assigned accounts through excellent customer service and attention to detail.

Responsibilities

1. Schedule caregivers with clients and communicate changes and updates to all necessary parties.
2. Collect and input pertinent client information to efficiently match and deploy caregivers.
3. Enter new clients in Generations as needed.
4. Assist team members and respond urgently to last-minute call outs.
5. Coordinate communication with caregivers among team members.
6. Update caregiver availability and information, and communicate appropriately to the team. Work with caregivers to create optimal schedules.
7. Call caregivers on alerts, investigate delays, document findings, and notify managers as needed.
8. Act as liaison between clients, direct care workers, and management.
9. Manage and grow assigned client accounts and participate in quality improvement initiatives.
10. Ensure compliance with all company policies and procedures in collaboration with management.
11. Resolve problems and escalate issues to management when necessary.
12. Organize schedules considering the needs of clients and caregivers, and perform diversified clerical duties.
13. Maintain and update employee attendance records.
14. Participate in daily telephony confirmation, note issues, and escalate repeat offenders.
15. Participate in weekly on-call rotations and weekends.
16. Cover shifts with clients when needed.
17. Verify schedule accuracy for payroll and billing by deadlines.
18. Perform other related duties as assigned.

Job Requirements

• Strong analytical, detail-oriented, organizational, and problem-solving skills.
• Excellent written and verbal communication skills; ability to manage multiple projects with deadlines, prioritize, and multitask.
• Ability to work under tight deadlines, manage crises, and take on additional tasks with short notice.
• Experience as CNA/HHA is a plus.

Skills

• Oral and written communication skills
• Technical communication
• Customer relations and customer service
• Filing and organization
• Proficiency in MS Office
• Planning and time management
• Professionalism
• Reading skills
• Typing skills

Education/Training

Must have the ability to operate standard office equipment such as a copy machine, multi-line telephone, computer, printer, and fax machine.

Experience

Prior home care experience is required. Prior administrative experience is preferred.

Located in downtown Plymouth! Great new office setting and growing!