Scheduling Coordinator Barron McCann

Barron Mccann Ltd; Derby; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT service provider is seeking a Scheduling Coordinator to efficiently schedule service visits and enhance customer satisfaction. This full-time role involves liaising between engineers and customers to ensure service levels are met, requiring strong organisational and communication skills, and a good geographical understanding of the UK and Ireland. The company prides itself on its excellent reputation and commitment to staff development.

Qualifications

• Good geographical knowledge with field scheduling experience.
• Organised with a logical approach, able to work independently.
• Excellent verbal and written communication skills.

Responsibilities

• Schedule engineer visits effectively while meeting customer SLA's.
• Ensure excellent communication with customers regarding service updates.
• Liaise with internal departments to efficiently plan field operations.

Skills

Organisational skills

Geographical knowledge

Communication skills

IT literacy

Tools

MS Excel

MS Word

Job description

Job description

Are you someone with great organisational skills, and an uncanny grasp of the geographical landscape of the UK & Ireland?
Then our brand new vacancy for aScheduling Coordinatorcould very well be a fantastic fit for you.

The Role

The Scheduling Coordinator role is key to the delivery of Service to our customers. Their role is dedicated to scheduling service visits for our field engineering teams, keeping customers informed and liaising the field engineers and other internal departments to ensure SLA’s are met alongside excellent customer service.

Shifts
42 hours per week, working 4 days per week, 10.5 hour days,including weekends(1 in 3 weekends on average).

Responsibilities will Include:

• Effectively schedule engineer visits, liaising with engineers to make sure their work is planned out as effectively as possible.
• Ensure customer SLA’s are met by making the best use of our resources, and helping to plan out the work efficiently.
• Keeping customers informed of what is happening.

Key Skills and Attributes

• Good geographical knowledge with experience scheduling field visits across the UK & Ireland.
• Organised with a logical approach, able to work on own initiative.
• An enthusiastic and positive team player.
• Good people skills with the ability to be tactful in difficult situations.
• Excellent communication skills both written and verbal.
• IT literate, with MS Excel and MS Word skills

About us

Barron McCann Ltd is an independent IT Service provider offering a range of award-winning EPOS & IT support services from help desk through to rapid response on-site repair and maintenance; our customers are some of the most prestigious names within Retail, Hospitality and Banking. We have an excellent reputation for great service, but our biggest asset is our people and our ability to find, develop and retain the right people is at the core of what we do. To achieve our goals, we must all share a common vision and this relies upon having committed and engaged team members, rather than just co-workers.

Job Types: Full-time, Permanent