Scheduling Coordinator

Clymac Ltd; Loughborough; On-site; GBP 25,000 - 30,000; Full time

Job summary

Clymac Ltd is seeking a Scheduling Coordinator to manage and dispatch engineers efficiently for maintenance purposes. This role requires exemplary customer service skills, proactive management of schedules, and excellent communication to maintain client relationships and ensure job completion. Join Clymac, a leader in Fire & Security Systems, and enhance your career.

Benefits

Pension Plan

Life Assurance 4x Salary

25 Days Paid Holidays plus Bank Holidays

Mental Health & Well-being Scheme

Employee Recognition Scheme

Development and progression opportunities

Qualifications

• At least 2 years' experience in a Scheduling / Planning / Coordinating role.
• Experience of Scheduling Field based colleagues, such as Engineers.
• Good telephone manner with colleagues and customers.

Responsibilities

• Efficiently schedule and dispatch Service & Maintenance Engineers.
• Build and maintain relationships with Engineers and ensure timely job completion.
• Liaise with key clients to enhance internal and external working relationships.

Skills

Customer service

Attention to detail

Proactive management

Clear communication

Job description

Scheduling Coordinator - Loughborough

Why Clymac?

Are you passionate about safety and security? Since 1992, Clymac has been a leader in delivering fully integrated Fire & Security Systems across the UK. We're looking for dedicated professionals to join our team and help us continue our mission of providing top-notch protection and peace of mind to our clients.

At Clymac, you'll have the opportunity to work with cutting-edge technology and be part of a team that values innovation, excellence, and customer satisfaction. If you're ready to make a difference and grow your career with a trusted industry specialist, we want to hear from you!

Clymac's Scheduling Coordinators

Efficiently and profitably schedule and dispatch Service & Maintenance Engineers on behalf of Clymac to complete corrective and preventative maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction.

• Scheduling of all work within your region in line with Service Level Agreements (SLA's)
• Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion
• Build and maintain good working relationships with your Engineers, to ensure all calls are actioned accordingly
• Work closely with your manager to meet customer expectations
• Taking ownership of each job from start to completion
• Liaise with key clients over the phone to enhance both internal & external working relationships
• Retrieve all phone and email messages and process accordingly within Service Level Agreements (SLA)
• Processing of orders to ensure all work is carried out in time to allow invoice to be created
  
  

Requirements

Who We're Looking For

At Clymac we know that our products are only part of any solution we offer to our customers. Our people are driven to deliver the exceptional day in, day out. This commitment is what drives us and ensures our clients get the very best service from the very best team, therefore, in addition to having all the usual attributes of a great Clymac employee, such as; a positive attitude, excellent communication skills, well presented and professional at all times, ability to work alone and as part of a team, for this specific opportunity, we are looking for candidates who also offer,

• At least 2 years' experience in a Scheduling / Planning / Coordinating role
• Experience of Scheduling Field based colleagues, such as Engineers would be an ideal background, however, other similar industry experience would definitely be considered and welcomed
• Proactive approach to management of workload
• Clear communicator with good telephone manner with colleagues and customers
  
  

Benefits

Our Commitment to Attracting, Rewarding & Retaining Talent

At Clymac, we understand the pivotal role that fair compensation plays in the success of our team. That's why we're dedicated to providing exceptional remuneration packages that not only address the challenges of today's economic landscape, but also include comprehensive benefits and incentives designed to enhance the well-being and prospects of our employees, making their everyday lives more enjoyable and secure.

• Basic Salary - £25,396.80 per annum
• Pension Plan
• Life Assurance 4x Salary
• 25 Days Paid Holidays plus Bank Holidays
• Mental Health & Well-being Scheme
• Employee Recognition Scheme
• Development and progression opportunities
  
  

A Little More About Clymac

At our core, we are a small, regionally focused business that prides itself on delivering a bespoke and reactive service. Our clients receive undivided attention and dedication, ensuring their needs are met with precision and care.

Yet, we have the luxury of being part of a larger group of businesses within the Fire Protection, Security, and Building Management Systems industry. This connection allows us to share best practices, access learning and development academies, and benefit from Human Resource specialists and industry knowledge. This synergy ensures we are constantly improving and staying ahead in the critical service industry.

Our Commitment: We are large enough to provide comprehensive, industry-leading solutions, yet small enough to deliver a personal and caring service to each client.

Our Businesses Include:

• Alarm Communications acl.uk.com/careers
• Clymac clymac.co.uk/careers
• FAFS Fire & Security fafsfireandsecurity.com/careers
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com/vacancies/
• Morgan Fire Protection morganfire.co.uk/recruitment/
• Marlowe Smoke Control marlowe-aov.co.uk/careers/
• Marlowe Fire & Security marlowefireandsecurity.com/vacancies/
  
  

Equal Opportunities

At Clymac, we cultivate a vibrant, diverse, and inclusive environment where everyone can truly be themselves. We celebrate individuality and believe that a culture of inclusion helps us better serve our customers and innovate as a team. Our commitment to equal opportunities means we're here to support you—if you need any adjustments to fully participate in the recruitment process, just let us know. Together, we can create a workplace where everyone thrives

Right to Work

Regrettably, we are unable to offer Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.