Scheduling Co-Ordinator

NHS; Hebburn; On-site; GBP 24,000 - 26,000; Full time

Job summary

The South Tyneside and Sunderland NHS Foundation Trust is recruiting a Scheduling Co-Ordinator role focused on administrative support within a fast-paced Community Continence team. This full-time position requires effective communication, strong organizational skills, and proficiency in NHS systems. The successful candidate will play a key role in ensuring efficient scheduling and patient management.

Benefits

Access to Fitness Centre

Career progression opportunities

Training and development support

Childcare co-ordinator support

Qualifications

• GCSE Maths and English C or above required.
• Level 3 qualification in administration or relevant experience.
• Knowledge of Meditech and Emis software.

Responsibilities

• Provide administrative support to the Community Continence team.
• Coordinate scheduling processes for a directorate.
• Ensure adherence to Trust policies and national standards.

Skills

Interpersonal communication

Organizational skills

Time management

Data input

Education

GCSE Maths and English C or above

Level 3 qualification in administration

Tools

Meditech

Emis

Job description

Go back South Tyneside and Sunderland NHS Foundation Trust

Scheduling Co-Ordinator

The closing date is 09 July 2025

We are looking to recruit a 37.5 hour Band 3 AdministrationAssistant to work with the Community Continence team based at Clarendon,Hebburn.

The post holder will be one of a team ofadministrative support staff who provide essential administrative functions,whilst interfacing with clinical and administrative staff. The service is fast paced and you would be expected tocarry out a variety of administrative tasks.

Candidatesmust be able to demonstrate they have the ability to communicate effectivelywith people at all levels by telephone and in person. Excellent organisationalskills, flexibility and time management are also essential. Accurate data input skills are alsonecessary. You should have provenexcellent keyboard skills and a working knowledge of software packages

You should haveexcellent keyboard skills and a working knowledge of software packages.

Fulltime/JobShare will be considered.

Please note the Trust are not able to offer Skilled Worker Sponsorship for this role as it does not meet the UKVI threshold requirements. Applicants are requested to consider this when making their application. Please visit Gov.UK for further information.

Main duties of the job

To provide an administrative service to theplanned care team, supporting the provision of an efficient and effectiveservice to patients, service users and staff within the Department.

Ensure accurate andtimely updating and inputting of patient details, appointments and informationinto clinical record (EMIS).

To provide a range of administration and clericalsupport including those resulting from telephone calls.

Responsible for processing supplies orders andkeeping an accurate record of expenditure.

Communicate with all appropriate staff groupsand agencies as part of the service requirements in an effective andprofessional manner.

To effectively deal with telephone enquiriesrelaying information to team.

Provide clinical information to support ongoingservice development.

To be a key member of the multi professionalteam.

About us

Please help us by adding your telephone number to your application form this will allow us to contact you quickly if required.

One Team One Trust - There are many reasons to work at our Trust. From our commitment to putting people first to our accessible services and award winning teams. We have a passion for research, innovation and tackling inequalities. We are committed to respect, fairness and civility and promote a compassionate, caring and positive culture / working environment.

We welcome all applications irrespective of peoples race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups. Looking after our workforces health and wellbeing is a priority for STSFT. We also provide access to high quality education, training, career progression and support. Flexible working is supported via the Trust's Flexible Working Policy.

The Trust employs around 8,600 people and provides a range of hospital services to a local community of around 430,000 residents. We also provide a range of more specialised services outside this area, in some cases to a population as great as 860,000. We offer our staff outstanding benefits - Fitness Centre (SRH), libraries at both hospital sites, chaplaincy support and access to a Childcare Co-ordinator to help staff with childcare arrangements. The Trust will not accept applications which are found to be AI generated.

Job responsibilities

PLEASE REFER TO THE ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

To coordinatethe scheduling processes, for a directorate / number of specialties, on a dayto day basis.

To ensurethat appropriate procedures and Trust Policies are adhered to at all times andthat national standards and RTT performance targets are met.

To complywith the Trusts vision, values and behavioural compact.

Person Specification

Physical Skills

Qualifications

• GCSE Maths and English C or above, or equivalent
• Level 3 qualification in administration or other relevant subject or equivalent vocational experience which provides a working knowledge of: Prioritising patients using a waiting list and basic medical terminology linked to referrals for elective patients on RTT pathway.
• Knowledge of Meditech.
• Knowledge of Emis.

Skills and Knowledge

• Proven Interpersonal /communication skills.
• Effective organisational skills.
• Able to work without supervision.
• Use of Meditech PAS, NHS e-Referral System.

Experience

• Vocational experience working in an NHS booking office.
• Familiar with medical terminology related to elective referrals on RTT pathways.
• Working in a customer focussed/service environment.
• IT Skills and demonstrate experience in word processing, spreadsheets and databases.

Employer name

South Tyneside and Sunderland NHS Foundation Trust

£24,625 to £25,674 a year2025/26 pay award pending (£24,937-£26,598)