Scheduling and Planning Team Leader

Sodexo Ltd; Salford; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global service provider is seeking a Scheduling & Planning Team Leader in Salford to manage day-to-day operations. Responsibilities include overseeing a team, ensuring process efficiency, and coaching team members. Candidates should have experience in people leadership and customer service in a dynamic environment, with advanced skills in Microsoft Excel and Word.

Benefits

Sodexo retirement plan

Discounts to over 1,900 brands

Gym discount

24/7 employee assistance programme

Qualifications

• Minimum 3 years’ experience in the Contact Centre / Service Centre environment.
• Proven ability to lead in a rapidly changing environment.
• Demonstrated experience in implementing and improving business processes.

Responsibilities

• Oversee a team of administrators and schedulers to ensure smooth operations.
• Engage, motivate, coach, and develop your team.
• Support management in the rollout of agreed processes.

Skills

People leadership

Advanced Microsoft Excel and Word skills

Relationship building

Coaching and developing individuals

Exceptional customer service

Job description

Are you an organised and people-focused leader with a passion for operational planning?We’re looking for a dedicated and proactive Scheduling & Planning Team Leader to manage the day-to-day operations of our scheduling and planning function.

In this key role, you’ll be responsible for overseeing a team of administrators and schedulers, ensuring that processes run smoothly and that planning activities support the wider needs of the business.You’ll ensure that policies and procedures are followed, and that the team is supported to deliver a high standard of service.

You’ll also play a vital role in engaging, motivating, coaching, and developing your team—helping them to grow and succeed in a fast-paced, collaborative environment.

Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.

For more information on Sodexo Careers please visit Sodexo Careers

Main Responsibilities

• Deputise in the absence of the operations manager on shift
• 1st point of escalation for any queries
• Support operators / schedulers with their workload when required.
• Monitor and manage workloads, ensuring that it is managed within the required timescales
• To develop and assist in the delivery of regular and essential training and coaching
• Conduct monthly 1-1s and quarterly PDRs, ensuring all actions, development and training needs are documented.
• Ensuring a prompt and efficient service, accurate and meaningful processes, identifying needs, process improvements, opportunities and weaknesses, becoming our primary customer and staff interface.
• To maintain training documentation, requirements and needs analysis to ensure that all staff have access to, and have received, training relevant to the needs of the individual and business.
• To support the management team on the roll-out of any agreed processes, and incorporate any changes necessary in your duties, methods, working hours and procedures
• To deputise as required for other Team Leaders and carry out other duties as required and as are commensurate with your banding and experience.
• To achieve a high degree of customer and supplier satisfaction, applying logic and common sense to requests for assistance, ensuring that identified criteria are escalated in accordance with procedures.

Please see attached job description for further information regarding the role requirements

The Ideal Candidate

• Minimum of 3 years’ experience in the Contact Centre / Service Centre environment
• Experience in People leadership and the effective running of teams
• Ability to lead a team in a rapidly changing environment
• Ability to handle multiple priorities in a fast paced work environment
• Demonstrated ability to coach & develop individuals and the team
• Advanced computer skills in Microsoft Excel and Word
• Self-motivated, confident, honest and flexible, with a professional work ethic
• Relationship building and influencing capabilities
• Demonstrated experience in implementing, evaluating, and improving business processes
• Ability to deliver exceptional customer service to both internal and external stakeholders
• Self-starter with the ability to achieve results

Package Description

Up to £30,000 per annum depending on experience

Working with Sodexo is more than a job; it’s a chance to be part of something greater.

You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way.

In addition, we offer20+ Sodexo benefits such as Sodexo retirement plan, discounts to over 1,900 brands to shop online, Gym discount to maintain a healthy lifestyle, a confidential 24/7 employee assistance programme providing independent support to overcome whenever life has its obstacles including emotional support, legal and financial advice.

For further details regarding our Sodexo benefits please see attached.

Ready to be part of something greater? Apply today!

About The Company

At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all.As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity.We’re an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves.We recognise that we’re on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.