Scheduling and Member Services Coordinator

University of the Pacific; Stockton; On-site; GBP 40,000 - 60,000; Full time

Job description

Scheduling and Member Services Coordinator

Job Title: Scheduling and Member Services Coordinator

Department: Pacific Recreation

Campus: Stockton

Posting Number: 201304000P

Full or Part Time: Full Time

Number of Months: 12

Work Schedule: Regular Office Hours will be Monday to Friday 10am to 7pm. Will require work performed on non-standard business times both on weekends and evenings.

Position End Date: Open Date: 04/21/2025

Close Date: Open Until Filled

Special Instructions to Applicants: For Applicants Seeking Job Opportunities within the University
Internal: Internal applicants will be considered within the first five (5) business days of the posting period.
External: External applicants will be considered on the sixth (6) business day of the posting period.

Sponsorship: This position is not eligible for a visa sponsorship now or in the future.

Position Summary Information

Primary Purpose: Your Commitment as a Team Member of Pacific Recreation:

The Scheduling and Member Services Coordinator will support the Assistant Director of Pacific Recreation by overseeing the scheduling and member services for the Baun Fitness Center and auxiliary facilities. This role is essential in ensuring effective staff coverage, supporting day-to-day operations, and providing outstanding customer service for facility users. The coordinator will be responsible for managing student staff scheduling, overseeing facility operations, and providing leadership during evening and weekend hours to ensure the highest level of service, safety, and operational efficiency.

As a staff member of Pacific Recreation, what we do, how we do things, and what we believe are built around these four key goals:

• Be a Driver of Student Success: Create programs and services that support student success both academically and in their overall well-being.
• Promote a Healthier Campus: We are committed to creating a healthier campus environment through various fitness and well-being programs, encouraging healthy lifestyle choices among the university community.
• Inspire the UOP Community to Move. Play. Explore: This is the core belief of Pacific Recreation, emphasizing a holistic approach to lifelong well-being. We intentionally provide a diverse array of programs, services, and activities for different people.
• Collaboration and Partnerships: Collaboration with other departments and organizations may involve initiatives to expand the impact of recreation programs and create synergies across the university community. We can do more together.

These focus areas align with Pacific Recreation’s vision and mission to provide a wide range of programs and services to meet the diverse needs of the University of the Pacific community, including Stockton Community, undergraduate students, graduate students, faculty, and staff.

Essential Functions

Scheduling and Staff Oversight:

• Responsible for scheduling student staff, including Rock Tower Hosts, Recreation Managers, Recreation Staff, and Fitness Attendants.
• Schedule staff for external rental reservations, ensuring all required positions are filled and adequate shift coverage is maintained for all Pacific Recreation services provided.
• Monitor staff availability and adjust schedules as necessary.
• Assist in the supervision of student staff during shifts, ensuring adherence to policies and procedures, and provide support as needed.
• Provide leadership and ensure excellent customer service throughout shifts, addressing any staff or patron concerns.
• Assist with the hiring, onboarding, training, and offboarding of new and current recreational staff, ensuring a thorough and consistent process for all staff members.

Facility Management:

• Assist the Assistant Director of Member Services and Operations with facility management, including the daily operations of Baun Fitness Center, supporting facility supervision, point of sale processes, and operational policies and procedures.
• Act as the on-site lead during evening and weekend hours, overseeing all operational functions. Assist with after-hours programming and provide support for special events and external reservations.
• Develop and implement innovative ideas for the improvement of facility operations and program services.
• Collaborate with the marketing team to promote Pacific Recreation’s programs and services to campus and community members.

Customer Service and Member Support:

• Assist with marketing to develop and implement marketing strategies to engage students, faculty, and staff in specific program areas.
• Assist in developing strategies to attract new members and retain participants.
• Collaborate with campus partners to create a dynamic and collaborative Recreation program.

Administration and Risk Management:

• Assist with tracking the budget for student staff payroll, supplies, and equipment needs.
• Ensure that student staff complies with safety protocols, emergency procedures, and industry-standard risk management practices.
• Prepare and submit detailed shift reports to the Assistant Director, noting any incidents or concerns.
• Maintain familiarity with all Pacific Recreation policies and procedures and ensure they are communicated effectively to student staff.

Other Duties Assigned:

• Fulfill additional responsibilities as directed by the Director, Recreation or AVP of Student Health and Wellness.
• Participates in Division of Student Life events as requested.
• Represents Pacific Recreation while working with all Student Life and Campus partners of Pacific Recreation to create a dynamic and fully collaborative Recreation program on campus including making independent decisions and recommendations on behalf of Pacific Recreation.

This position serves as Campus Security Authority (CSA) as outlined by the Clery Act. CSAs have federally mandated responsibilities to report crimes that are reported to them.

Minimum Qualifications:

• Bachelor’s degree in social science, public health, higher education, sports administration, recreation, exercise science, or related field.
• One (1) year of experience in Recreation, including but not limited to competitive sports, facilities, fitness programming, membership services, and/or adventure programming.
• One (1) year of experience leading and supervising staff.
• Standard CPR /First Aid Instructor Certification (to be obtained within three (3) months of employment).

Preferred Qualifications:

• Experience with Innosoft Fusion membership management software and When2Work.
• Demonstrated experience in student recreation centers, student activities, student life or student development.
• Knowledge of personnel management and budgeting.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

Physical Requirements:

The physical demands described here are representative but not definitive of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requires moderate periods of sitting and repetitive hand/wrist motion while using computer keyboard and phone. Work requires physical ability to stand and walk around for moderate periods of time. Occasional lifting up to 50 pounds.

Work is primarily performed both in a standard office and gym and outdoor sports environments. Regular Office Hours will be Monday to Friday 10am to 7pm. Will require work performed on non-standard business times both on weekends and evenings.

Valid driver’s license required. Incumbent must also be able to meet the University’s fleet rules and be eligible to drive for University business. The University and its insurance carrier reserve the right to exclude applicants based on their driving record.

Hiring Range: $25-$26 per hour. We consider factors such as, but not limited to, scope and responsibilities of the position, candidate’s qualifications, internal equity, as well as market and organizational considerations when extending an offer.

All applicants who receive a conditional offer of employment are required to execute a release and authorization for a background screening.

AB 810 Misconduct Disclosure Requirement: University of the Pacific complies with California Assembly Bill 810, requiring candidates accepting conditional job offers to disclose any final administrative or judicial findings, ongoing proceedings, allegations, resignations under investigation, or appeals related to sexual harassment or misconduct within the past seven years.

AA/EEO Policy Statement: University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * Do you have a Bachelor's degree in social science, public health, higher education, sports administration, recreation, exercise science, or related field?
  • Yes
  • No
• * Do you have at least one (1) year of experience in Recreation, including but not limited to competitive sports, facilities, fitness programming, membership services, and/or adventure programming?
  • Yes
  • No
• * Do you have at least one (1) year of experience leading and supervising staff?
  • Yes
  • No
• * Do you have Standard CPR/First Aid Instructor Certification (to be obtained within three (3) months of employment)?
  • Yes
  • No