Scheduler/Recruiter

Home Instead Senior Care; Mansfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading home care provider is seeking a Scheduling Coordinator to enhance client care by effectively managing schedules and matching Care Professionals. The ideal candidate will possess strong organizational skills, a passion for care, and experience in scheduling or logistics. Join us in making a difference in the lives of seniors while ensuring operational excellence.

Qualifications

• Experience in a scheduling role within home care or logistics.
• Good knowledge of IT systems and ability to learn new technologies.
• Strong organizational and prioritization skills.

Responsibilities

• Build effective schedules for clients and Care Professionals.
• Match Care Professionals to clients and manage introductions.
• Ensure compliance with policies and maintain scheduling information.

Skills

Communication

Organization

Interpersonal Skills

Attention to Detail

Resilience

Tools

Microsoft Office

Google Suite

CRM Software

Job description

Company Description

Our office was established in 2022 and our mission is to brighten the lives of seniors by giving them a sense of purpose, wellbeing, and worth. This role will play a vital part in ensuring that our clients receive best-in-class quality care and support the growth of our business.

Job Description

1. Understand and build effective and efficient schedules around our clients and Care Professionals.
2. Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
3. Be responsive to changes in the schedule and liaise with relevant team members.
4. Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
5. Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
6. Develop excellent relationships with both clients and Care Professionals to foster positive experiences.
7. Support recruitment to ensure sufficient current and future staffing levels are met.
8. Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
9. Add and maintain all client and Care Professional information in the electronic scheduling system.
10. Carry out any other duties deemed necessary for the successful operation of the business.
11. Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience or passion for working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software, with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communication skills.
• Excellent organization and prioritization skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills and the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical, with the ability to work on own initiative and meet deadlines.

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.