Scheduler/Recruiter

Home Instead; Mansfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Home Instead is seeking a dedicated individual for a scheduling role to manage and coordinate care schedules for clients and Care Professionals. The successful candidate will enhance relationships and ensure service efficiency while handling dynamic changes in care requirements. Experience in scheduling or a passion for the care sector is essential, coupled with strong communication and organizational skills.

Qualifications

• Experience or passion for scheduling in home care or relevant logistics.
• Excellent communication and organizational skills.
• Ability to work under pressure and independently.

Responsibilities

• Build and maintain efficient schedules for clients and Care Professionals.
• Match Care Professionals to clients and ensure schedule consistency.
• Liaise with team members and maintain client information systems.

Skills

Communication

Organization

Detail-oriented

Teamwork

Problem-solving

Education

Experience in scheduling or logistics

Good working knowledge of IT systems

Tools

Microsoft Office

Google Suite

CRM software

Job description

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• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Support recruitment to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Job Description

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Support recruitment to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience or passion for working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software, with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communication skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.