Scheduler / PPM / Job Allocator

Office Angels; Royal Tunbridge Wells; On-site; GBP 26,000 - 30,000; Full time

Job summary

A recruitment agency in Tunbridge Wells is seeking an experienced Scheduler/Job Allocator to efficiently manage the schedules of 40 engineers. This role involves creating monthly plans, ensuring service delivery, and maintaining exceptional customer service. The ideal candidate should have at least 2 years' experience, strong multitasking abilities, and excellent communication skills. The position offers a salary between £26,000 - £30,000, flexible working hours, and various benefits including performance bonuses and additional holiday entitlement.

Benefits

22 days annual leave

Birthday off after 1 year service

Pension scheme

Monthly performance bonuses

Flexible hours

Career progression opportunities

Qualifications

• Minimum of 2 years' experience in a similar role.
• Ability to handle high-pressure situations calmly and professionally.
• Excellent communication skills and a confident telephone manner.

Responsibilities

• Create and manage the monthly plan for 40 engineers across London and the South East.
• Deliver exceptional personalised customer service at all times.
• Update the management team on service delivery concerns.

Skills

Communication skills

Multitasking skills

Problem-solving mindset

Job description

Scheduler / PPM / Job Allocator

Tunbridge Wells, Central Location, 8.30-5.30pm, Mon-Fri.

£26,000 - £30,000 per annum + performance bonus + benefits including 22 days holiday + Bank Holidays, flexible start and finish times, social events, pension and your birthday off!

Our client is currently seeking an enthusiastic and organised Scheduler/Job Allocator to join their busy and dedicated team based in Tunbridge Wells.

Role Overview: You will play a pivotal role in ensuring the 40 engineers are efficiently scheduled for their visits, maintaining the high standard of service the clients expect. You will be responsible for creating monthly plans, managing routine visits, and addressing client concerns.

If you thrive in a fast-paced environment and love to keep things organised, this role is for you, working within a busy, fun team with no two days the same!

Key Responsibilities:

• Scheduling/ Job Allocation: Create and manage the monthly plan for 40 engineers across London and the South East.
• Proactively schedule routine visits while maximising route efficiency.
• Ensure all visits are completed as per contract frequency and monitor progress throughout the month.
• Handle larger ad-hoc works as needed.
• Regularly update the management team on service delivery concerns.

Customer Service & Communication:

• Deliver exceptional personalised customer service at all times.
• Maintain clear communication with all stakeholders, managing expectations effectively.
• Collaborate with the service team to develop action plans for areas needing improvement.

Desired Experience & Qualities:

• Minimum of 2 years' experience in a similar role.
• Excellent communication skills and a confident telephone manner.
• Ability to handle high-pressure situations calmly and professionally.
• Strong multitasking skills and the ability to work independently.
• Creative problem-solving mindset.

Benefits:

• 22 days annual leave plus bank holidays + Birthday off after 1 year service!
• Increased holiday entitlement with length of service.
• Pension scheme.
• Monthly performance bonuses.
• Flexibility to start later or finish earlier.
• Opportunities for career progression in an expanding business.

If you are ready to make a difference and join a vibrant team, we would love to hear from you! To apply, please send your CV into us online!

Office Angels is an employment agency and equal opportunities employer. We put expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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