Scheduler / Planner

pyramid8; Castleford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated scheduler to enhance their operations in the security equipment sector. This role involves meticulous planning of scheduled works and managing ad hoc maintenance requests. You will be responsible for logging customer orders, coordinating with engineers, and ensuring timely service delivery to meet customer expectations. Join a growing team where your organizational skills and attention to detail will make a significant impact. This is a fantastic opportunity to be part of a dynamic environment that values your contributions and fosters professional growth.

Qualifications

• Previous experience in scheduling is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Log customer orders onto CRM and respond to calls.
• Schedule reactive and planned works to meet customer SLAs.
• Check engineer reports and process invoices post visits.

Skills

Scheduling

Customer Relationship Management

Communication Skills

Tools

CRM Software

Job description

Reference: P8JOB5834 | Specialist area: Administration | Sector: Engineering

Our client specializes in the installation and maintenance of security equipment and works nationally with their clients. Due to growth, they require another scheduler to join their team. The role will require booking planned works several weeks to 2 months in advance and ad hoc maintenance, repair, and installation visits. The scheduler is also responsible for route planning and booking hotel accommodation. This role is office-based on a full-time basis.

Responsibilities:

• Customer order logging onto CRM
• Respond to inbound & make outbound calls
• Schedule reactive & planned works to meet customer SLA’s
• Check engineer reports and process them for customers
• Raise invoices after engineer site visits
• Build relationships with clients and engineers

Previous experience in scheduling is essential.