Scheduler - Oldbury

Axis Europe; Oldbury; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated team member to join their operational team. This role involves providing exceptional customer service, efficiently scheduling appointments, and ensuring smooth communication between residents and tradespeople. With a focus on quality service, you will utilize planning tools to manage appointments and maintain accurate records in the job management system. This is a fantastic opportunity to contribute to a company that values diversity and offers a supportive work environment. If you're looking for a role where you can make a difference, this could be the perfect fit for you.

Benefits

Annual holiday increase

Long service awards

Perkbox benefits

Paid volunteer days

Qualifications

• Experience working in a call centre environment.
• Ability to multi-task and meet deadlines.

Responsibilities

• Providing customer service to residents and customers.
• Arranging appointments for residents with tradespeople.
• Logging current jobs onto our job management system.

Skills

Customer Service

Multi-tasking

Communication Skills

Attention to Detail

Tools

Job Management System

Job description

Axis has experienced continual growth since its establishment in 1986, we’re not aiming to be the biggest service provider, however we intend to be the best. We work with some of the UK’s largest building owners, landlords & facility managers to provide strategic building repairs, planned maintenance and improvement across all property sectors.

Benefits

• Annual holiday; increase after 1 years’ service to a maximum of 5 days
• Long service awards; continuous service at key achievements are rewarded
• Perkbox; from free coffees and cinema tickets to trips away and much more
• Volunteer day; paid yearly volunteer days for a worthy cause

The Role:

Working as part of a team in a busy environment assisting the operational team to schedule and plan works in a cost effective and organised way to ensure a quality service.

Responsibilities

• Providing customer service to residents and customers.
• Arranging appointments for residents with Trades people in a cost effective and organised manner.
• Dealing with queries from residents, changing appointments.
• Rescheduling appointments using our planning tools.
• Logging current jobs onto our job management system/database.
• Working with Supervisors and trades people to organise and schedule work.

Requirements:

• Experience working in a call centre environment
• Ability to multi-task and meet deadlines and targets
• Excellent communication skills and attention to detail

This list of responsibilities and requirements are not exhaustive, and some degree of flexibility is required to support the success of the department.

If this opportunity interests you we would love to hear from you, what are you waiting for!

Many faces, One Axis

We value diversity in our business and actively support and celebrate it for the benefit of our employees, clients, and community. We are proud to be an equal opportunity workplace and embrace diversity above all.

If you need any accommodations during our hiring process, please let us know in your application. Our goal is to meet your needs and make the assessment process fair and transparent.

Please note we do not require any agency support, any unsolicited CVs will be considered as a gift.