Scheduler, Endoscopy - Haverhill

Mass General Brigham Community Physicians; Oxford; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Scheduler, where you will be the first point of contact for patients, delivering exceptional customer service. This full-time role involves managing appointments, verifying insurance, and collaborating with a dedicated team to ensure high-quality care. Embrace opportunities for professional growth as you learn new procedures and tools, all while making a meaningful impact in the lives of patients. If you are passionate about healthcare and customer service, this is the perfect opportunity for you.

Qualifications

• 1-2 years of customer service experience is required.
• Prior medical office experience is preferred.

Responsibilities

• Perform check-in, check-out, and phone reception duties.
• Verify insurance eligibility and collect copayments.

Skills

Customer Service

Attention to Detail

Communication Skills

Education

High School Diploma

Associate's Degree

Bachelor's Degree

Tools

Scheduling Software

Job description

In this role, you will be the first point of contact for our patients, providing them with world-class customer service. Your responsibilities will include performing check-in, check-out, and phone reception duties. You will verify insurance eligibility, collect copayments and outstanding patient balances, and schedule follow-up appointments. Additionally, you will secure prior authorizations, referrals, and appointments for specialty care and testing. Your attention to detail will be key as you reconcile daily batch and global processing to ensure accurate financial records. Your friendly and professional demeanor will shine as you answer phones and assist patients or route calls to the appropriate department.
Collaboration is at the heart of our practice, and as a Scheduler, you will work closely with your co-workers to achieve common goals. You will willingly share your knowledge and expertise, offering assistance as needed. By fostering a supportive and inclusive environment, we can provide the highest level of care to our patients.
At Mass General Brigham, we value ongoing growth and improvement. As a Practice Assistant, you will have the chance to learn and apply new procedures, protocols, and software programs. You will participate in training sessions and become proficient in new tools to increase your productivity and impact. We foster professional development and offer support for your career progression within our organization. Moreover, you may have the chance to assist other departments or sites as needed, allowing you to gain diverse experience.
Join our world-class team at Mass General Brigham and make a difference in the lives of our patients. Apply now and be a part of our ambitious mission to provide exceptional care to our community.

Qualifications

• High school diploma or equivalent required

• Associates or Bachelor's degree preferred

• 1 - 2 years customer service experience required

• Prior medical office experience preferred

We are currently hiring a full-time, 40-hour Scheduler to work on site Monday-Friday between 8:00 am and 4:30 pm! Our Schedulers play a vital role in providing high-quality care to our patients.

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.