Scheduler / Care Coordinator

Home Instead Senior Care; Banbridge; On-site; GBP 25,000 - 35,000; Full time

Job summary

Home Instead Senior Care in Banbridge is seeking a caring and organised Scheduler/Care Coordinator to ensure clients receive optimal support at home. Responsibilities include scheduling service efficiently, building relationships with clients and Care Professionals, and ensuring compliance with quality standards. The ideal candidate will demonstrate strong communication and organisational skills, possess IT proficiency, and have experience in scheduling. This role is crucial for maintaining high-quality service delivery within the community.

Qualifications

• Experience of working in a scheduling role within a logistics, hospitality or other relevant environment.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Responsibilities

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto the electronic scheduling system.

Skills

IT systems knowledge

Excellent communication skills

Organizational skills

Interpersonal skills

Attention to detail

Multi-tasking

Tools

Microsoft Office

Google Suite

CRM software

Job description

Company Description

At Home Instead Banbridge, Newry, and Mourne, our goal is to support the local community and brighten the lives of older people We provide a variety of home care services with the help of dedicated professionals. From specialist care in Banbridge to companionship in Newry, we cover all aspects of home care, including palliative care, dementia care, and more.

Job Description

Are you passionate about making a real difference in the lives of older people? Join our dedicated team, where we support individuals to live well and independently in their own homes within the community. We are currently seeking a caring and organised Scheduler/Care Coordinator to help ensure our clients receive the right support, at the right time, from the right people.

Job Purpose

To perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients.

The Role

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with client services team and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the recruitment team to ensure sufficient current and future staffing levels are met.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.

Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.This role is subject to a Access NI Enhanced Disclosure Check.

Qualifications

Essential Criteria

• Experience of working in a scheduling role within a logistics, hospitality or other relevant environment.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Highly resilient and positive with excellent communications skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.

Desirable Criteria

• Experience of working in a scheduling role within a home care environment.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community as we want to reflect the neighbourhood in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment.

This role is subject to Access NI enhanced disclosure.