Scheduler/Billing Coordinator

Home Instead; Exeter; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading home care service provider in Exeter is seeking a Scheduling Coordinator to manage schedules for clients and Care Professionals. The role includes invoicing and ensuring high-quality service delivery. Ideal candidates should have experience in scheduling, strong organizational skills, and proficiency in IT systems. A commitment to safeguarding and promoting adult welfare is essential.

Qualifications

• Experience in scheduling and invoicing roles in home care or logistics environments.
• Ability to work under pressure, multi-task, and pay close attention to detail.
• Experience with payroll and financial responsibilities.

Responsibilities

• Build effective schedules around clients and Care Professionals.
• Respond to schedule changes and liaise with relevant team members.
• Maintain client and Care Professional information in the scheduling system.

Skills

Scheduling experience

Invoicing experience

Proficiency in IT systems

Strong communication skills

Organizational skills

Customer service skills

Tools

Microsoft Office

Google Suite

CRM software

Xero

Job description

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This role involves coordinating scheduling and invoicing services for clients and Care Professionals, ensuring high-quality service delivery.

The Role

1. Build effective schedules around clients and Care Professionals, considering travel, holidays, training, and cancellations.
2. Respond to schedule changes and liaise with relevant team members.
3. Match Care Professionals to new clients and coordinate introductions.
4. Maintain consistency in client schedules and Care Professional assignments.
5. Manage staff sickness and ensure appropriate coverage.
6. Develop positive relationships with clients and Care Professionals.
7. Collaborate with recruitment to meet staffing needs.
8. Coordinate care packages with the Care Team.
9. Maintain client and Care Professional information in the scheduling system.
10. Participate in out-of-hours on-call rota.
11. Support care visits to ensure quality and continuity.
12. Handle invoicing, billing, and collections, including reconciliation and processing via Xero.
13. Support payroll processing for Care Professionals.

Qualifications

• Experience in scheduling and invoicing roles in home care or logistics environments.
• Proficiency with IT systems, including Microsoft Office or Google Suite, and CRM software.
• Strong communication, resilience, and organizational skills.
• Ability to work under pressure, multi-task, and pay close attention to detail.
• Customer service experience and excellent telephone manner.
• Experience with payroll and financial responsibilities.

Core Competencies

• Driving Results
• Customer Service
• Communication & Relationship Management

Additional Information

We value caring individuals committed to safeguarding and promoting adult welfare. This position requires a Criminal Records check. We encourage applications from diverse communities and are committed to equal opportunities.