Scheduler/ Area Team Leader

Job Description

We are seeking an enthusiastic Scheduler/Care Co-ordinator for our Down & Lisburn office based in Saintfield, who wants to be part of something special. Do you like to know that what you do makes a real difference to people’s lives? We are seeking someone who takes pride in their role, gives attention to detail, and finds the best solutions for both Clients and Care Professionals.

You could be joining an award-winning office that focuses on high-quality, person-centred care services, providing companionship, home help, and personal care. Our service is unique in the area, offering a minimum of one-hour home visits. Imagine helping someone with dementia continue their hobbies, manage their daily activities, and maintain independence—our dedicated Care Professionals make this possible every day!

What will the job involve?

You will play a pivotal role in planning and building schedules to ensure our clients receive the highest quality care from Care Professionals who are a suitable match, with an emphasis on building strong relationships.

Responsibilities include:

• Planning, coordinating, and scheduling services for clients
• Organising rotas and ensuring all Care Professionals have their schedules in advance
• Matching clients with appropriate Care Professionals
• Supporting service reviews and completing client support plans
• Conducting staff supervisions and client quality assessments
• Introducing new clients and Care Professionals
• Building and maintaining positive relationships with clients, their families, and other professionals involved in their care
• Handling enquiries
• Participating in the on-call rota, currently one weekend in 6/8

Qualifications

What qualifications and experience will you need?

• transferable skills from outside the care industry are welcome
• Passion for delivering high-quality service to clients and Care Professionals
• Excellent “people” skills
• Strong communication skills, both verbal and written, with an excellent telephone manner
• Strong organisational and problem-solving skills
• Ability to work at a fast pace in a changing environment
• Previous experience in care or a related industry is helpful; scheduling or logistics experience is desirable
• Experience with People Planner software is an advantage but not essential

Additional Information

If you want to be part of a team that improves lives daily, we would love to hear from you. This role offers a chance to grow within a high-quality, client-focused service. Becoming a Scheduler/Care Co-ordinator could be the start of your career path, with opportunities for promotion to management.

Salary: £24,500 to £27,000 depending on experience.

This role is UK-based, and the right to work in the UK will need to be established during recruitment.

We encourage applications from all sections of the community. Home Instead is committed to safeguarding and promoting the welfare of adults; this role is subject to an enhanced disclosure via Access NI.