Scheduler

Southern Water; Worthing; Hybrid; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Company bonus

Generous pension

Life assurance

Health benefits

Volunteer days

28 days annual holiday

Occupational health service

Retail discount app

Flexible return to work

Job summary

Southern Water is seeking a Scheduler to manage and dispatch planned and reactive work from the Durrington Worthing office. The role is hybrid, with 3 days in the Durrington office and 2 days remote, requiring strong organisation and communication to meet service levels.

You will coordinate with contractors and internal teams, use systems like Maximo, Lightfoot and Water Works, and maintain clear customer updates while managing deadlines in a busy environment.

Qualifications

• Experience in scheduling and dispatching field work.
• Strong communication and customer service skills.
• Ability to manage multiple priorities under deadline.
• Familiarity with field operations and compliance.

Responsibilities

• Schedule reactive and planned work during core hours with priority-based dispatch.
• Liaise with District Managers to review performance and adjust plans.
• Adapt schedules to emergencies to prevent service issues.
• Track field team movements to ensure adherence to plans.
• Record job details and update customers on progress.

Skills

Scheduling

Communication

Customer service

Stakeholder liaison

Tools

Maximo

Lightfoot

Water Works

Job description

## SchedulerApply: Worthing: Full time: Posted Today: End Date: October 23, 2026 (8 days left to apply): JR9186**Closing Date**2026-10-23**Job Title: Scheduler****Location: Durrington, Worthing (Hybrid)****Contract Type: Permanent****Hours: 38****Salary: £29,325.22****About the role:** We have an excellent opportunity here at Southern Water for a Scheduler, if you’re an organised individual who has excellent communication skills, we want to hear from you! As a scheduler, you will need to create and manage work schedules by deciding how to order both planned & reactive work and influencing what resources are needed to achieve optimum field resource productivity and adherence to service level agreements**What you will be responsible for:** * Scheduling of reactive & planned work during core business hours, ensuring jobs are dispatched in a prioritised manner, and relevant contractors/operational teams are utilised efficiently* Regular communication with District Managers/Field Performance Managers to review area performance* Flexible approach to scheduling and reacting to emergency situations, to prevent customer and compliance issues.* Monitor and manage field team whereabouts to ensure adherence to schedule* Support and assist the Controller during both normal operations and disruptive events, to deliver the optimum service that meets the needs of the business and our customers.* To set customer expectations by keeping customers informed of the progress of their enquiry via telephone contact* To accurately record all information necessary to resolve open work orders, incidents, issues or customer complaints to enable trend and management information.You will be expected to work 3 days in the Durrington office, and you can work from home the other 2 days. The office is close to train stations and bus routes, so don’t worry about transport! The working hours for this role are 07:30am – 16:00 Monday to Wednesday, and 07:30 – 15:00 on Thursday’s and Friday’s!To be successful in this role, you will have a good customer service background working towards deadline and multiple priorities in a busy environment. Excellent communication skills using a variety of tolls such as emails, phones, Teams call is key in addition to working on multiple compute systems that we use internally such as Maximo, Lightfoot & Water Works.A great step into finding a career where you will get the exposure in interpreting management information to find the required resolution by working together with diverse teams and managers within our operations which are largely field based! Sounds intense? Don’t worry!We provide a training programme from your day one! Plus, you will be working within a supportive and friendly team that are always keen to help in your journey learning the role.Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed. You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation*“Your potential matters more than a perfect checklist. If this role excites you and you believe you can make an impact, we want to hear from you! Skills can be learned—passion, drive, and fresh perspectives are what truly set candidates apart. Don’t hesitate—take the leap and apply!”*If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- *Introduce Yourself*)**Our Commitment to Diversity** We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.**Additional information:** In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years. Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting. Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.### Interested in the role?* We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.* We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.### Our Benefits* Company and performance-related bonus* Generous pension* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 28 days annual holiday* Occupational health service* Retail discount app* We offer competitive maternity leave, and flexible return to work options