Scheduler

Culligan Harvey; Woking; On-site; GBP 25,000 - 35,000; Full time

Job summary

Culligan Harvey is seeking an Installation Scheduler for a fixed term to efficiently coordinate installation appointments. This role involves customer interaction, optimising scheduling, and supporting sales representatives in a dynamic environment. With a focus on customer satisfaction, the ideal candidate will excel in communication and multitasking.

Benefits

25 Days Holiday + Bank Holidays

Flexible Holiday Scheme

Culligan Product discount

Pension Scheme

Free eye test plus £100 towards prescription glasses

Free fruits daily and free coffee on Fridays

Paid volunteering days

Social events and activities throughout the year

Qualifications

• Experience using CRM software is advantageous.
• Ability to work effectively under pressure.
• Previous experience in a scheduling role is a plus.

Responsibilities

• Schedule appointment dates for customers.
• Serve as the point of contact for Sales Representatives.
• Optimise diaries to maximise productivity.

Skills

Excellent communications skills

Strong keyboard skills

Ability to build rapport

Professionalism

Positive attitude

Tools

CRM software

Job description

Join our team as an Installation Scheduler to support our team on a fixed term basis covering a period of maternity leave. In this role, you'll collaborate with multiple teams to coordinate both reactive and planned installation work. Your mission will be to efficiently schedule appointments that align with our customers' needs while making the most of our available resources.

Harvey Water Softeners is a leading provider of high-quality water softeners, salts, and filters, dedicated to enhancing the water quality for households. With a commitment to excellence and customer satisfaction, we pride ourselves on delivering top-notch products and exceptional service.

Key Responsibilities

• Connect with both new and existing customers, ensuring they receive the most suitable appointment dates
• Be the go-to support and primary point of contact for field-based Sales Representatives and Installers
• Efficiently schedule all reactive and planned tasks to the right resources, keeping an eye on location, necessary skills/expertise, and response times
• Optimise diaries to maximise productivity while being flexible to changes in priorities and deadlines
• Follow up on any jobs that are incomplete and reallocate them according to our service level agreements
• Take the initiative to identify upselling opportunities
• Assist in our mission to consistently deliver outstanding customer satisfaction scores
• Cultivate rapport and foster positive relationships with both customers and colleagues during every interaction
• Thrives in a dynamic, fast-paced role that requires constant collaboration with key stakeholders, customers, installers, and third parties
  
  

Requirements

• Excellent communications skills
• Strong keyboard skills and experience of using CRM software (Salesforce would be advantageous)
• Previous experience in a scheduling role is advantageous but not mandatory
• Work effectively under pressure within a busy environment
• Manage competing priorities and remain calm under pressure
• Able to provide detailed information and advice in a clear and positive manner
• Positive attitude, setting a good example, and fostering a positive work environment
• Proven ability to build rapport with customers and colleagues
• Professionalism, openness to feedback, and adaptability to change
  
  

Benefits

• 25 Days Holiday + Bank Holidays
• Flexible Holiday Scheme
• Opportunities for career growth and development
• Culligan Product discount
• Perks at Work retail/leisure/travel discounts and more
• Cycle to work program
• Company Sick Pay
• Pension Scheme
• Wellbeing programs - Your wellbeing is important to us
• Free eye test plus £100 towards prescription glasses
• Enhanced maternity leave and paternity leave
• Free fruits daily and free coffee on Fridays
• Social events: Summer Family BBQ and Annual Awards + activities and fundraisers throughout the year
• Paid volunteering days
• Free Parking
• Relaxed Dress Code
• Access to ongoing learning and development through our online learning platforms