Scheduler

UNITED UTILITIES; Warrington; On-site; GBP 31,000; Full time

Job summary

A water services provider in the UK is seeking a Clean Water Scheduler to join their team in Warrington. The role involves managing the schedule for all work related to the water network, ensuring customer communication, and adhering to regulatory measures. Candidates should have prior customer contact experience and strong organizational skills. This position offers a competitive salary and comprehensive benefits including a generous leave package and a pension scheme.

Benefits

Generous annual leave package

Competitive pension scheme

Performance-related bonus

Comprehensive healthcare plan

Gym membership discounts

Employee assistance program

Qualifications

• Experience in customer contact (face-to-face, phone, or internal).
• Strong social skills for a customer-oriented environment.
• Ability to demonstrate flexibility in scheduling.

Responsibilities

• Manage and maintain a deliverable schedule while prioritizing tasks.
• Ensure customers are informed throughout the service process.
• Monitor regulatory and operational performance measures.

Skills

Customer contact experience

Strong communication skills

Knowledge of water processes

Proficiency in the INS system

Ability to manage schedules

Job description

We have a great opportunity for a Clean Water Scheduler to join our ICC Scheduling Team. As a scheduler, you will report to the Response Centre Leader and be part of the wider ICC team. You will have regional ownership of the schedule for all work related to the water network, monitor the schedule, and manage jeopardy for both planned and reactive work. Additionally, you will be responsible for monitoring and managing appointments and ensuring proactive outbound customer contact.

1. Effectively manage and maintain a deliverable schedule, ensuring flexibility across areas while prioritising tasks in line with SLAs.
2. Ensure appointment compliance and keep customers informed with clear communication throughout the service process.
3. Monitor and uphold regulatory and operational performance measures, contributing to continuous improvement.
4. Adhere to the company's Health & Safety policies and procedures, promoting a safe and compliant working environment.
5. Proactively escalate issues in a fast-paced environment, ensuring timely resolution and minimal disruption.
6. Maintain detailed knowledge of service level agreements across the Water Network.
7. Understand the escalation process both within the ICC and Water Network.
8. Possess detailed knowledge of water processes.
9. Demonstrate strong social skills for working in a customer-oriented environment.
10. Have previous customer contact experience (face-to-face, phone, or internal).
11. Show proficiency and high competence in the use of the INS system.

United Utilities' (UU) purpose is to deliver great water for a stronger, greener, and healthier North West of England. We are committed to providing services that respect the environment, support the economy, and benefit society.

We value diversity, inclusion, and innovation, fostering a culture where our people can grow, excel, and be themselves. We uphold our ethics, values, and business model to fulfill our mission, creating sustainable long-term value for colleagues, customers, and communities. Join a supportive organization, whether working with a team sharing your vision or connecting with peers with similar interests. We offer a lot: being part of a thriving FTSE 100 company with a range of core benefits that reflect your contribution.

Salary and Benefits

Salary: £30,051

Work Type: Onsite

Location: Lingley Mere (UU), Lingley Green Avenue, Great Sankey, Warrington, WA5 3LP

Role Type: Permanent

Employment Type: Full Time

Working Hours: 37 hours per week

• A generous annual leave package of 26 days, increasing to 30 days after four years of service, plus 8 bank holidays.
• A competitive pension scheme with up to 14% employer contribution, 21% total, and life cover.
• Up to 7.5% performance-related bonus, recognition awards for outstanding achievements.
• Comprehensive healthcare plan.
• MyGymDiscounts for gym memberships and digital fitness subscriptions.
• Additional benefits: Best Doctors, Salary Finance, Wealth at Work courses, Deals and discounts, EVolve Car Scheme, Employee Assistance Plan, Mental health first aiders, ShareBuy, MORE Choices flexible benefits, and enhanced parental leave schemes.

We rely on every employee to ensure our customers receive the best service. In return, we offer an excellent salary and development opportunities to foster a thriving career at UU.