Scheduler

Integral UK Ltd; Warrington; On-site; GBP 27,000 - 30,000; Full time

Job summary

A facilities management company in Warrington seeks a skilled professional to manage work orders and coordinate service delivery. Candidates should have over 2 years of experience in scheduling or mobile resource planning and excellent communication skills. This role offers a starting salary of £27,500, development opportunities, and employee perks including 25 days annual leave and overtime options.

Benefits

Generous development framework

25 days of Annual leave + Bank holidays

Overtime opportunities

Employee assistance programmes

Qualifications

• 2+ years working in work order/scheduling/mobile resource planning environment.
• Experience in a customer service environment with SLAs.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Manage end-to-end work order processes and service delivery.
• Coordinate procurement from external supply partners.
• Monitor and escalate work orders to meet service levels.

Skills

Work order management

Service delivery coordination

Excellent communication

Calm under pressure

Job description

Responsibilities

• Responsible for the end-to-end work order management, including the coordination of all planned and reactive services within remit and detailed planning of work with Integral engineering and our supply chain.
• To accurately record all information necessary to resolve reported service requests, incidents and complaints, including accurate classification to enable trend analysis.
• To monitor, action and escalate work orders and incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
• Procurement of services from external supply partners, including purchase order creation and service delivery management.
• To develop and maintain a good understanding of the core Maximo application, mobile and scheduling systems, the facilities management services provided to clients, client systems and all relevant process and procedures.
• To identify and apply opportunities to develop and improve skills, seeking assistance to acquire new skills and maintaining record of own development and call observations.
• To take action to keep up to date with changes to the contract and sharing information learned with the team and wider stakeholders.
• To handle and actively resolve any customer issues according to the Customer Complaint process.
• To be prepared to work on any CEC contracts, projects and initiatives at short notice to support the changing needs of the business.

Qualifications & Experience

• 2+ years working within a work order / scheduling / mobile resource planning environment; FM is advantageous
• Experience in coordinating service delivery in a mobile field force environment, including parts management and subcontract service delivery.
• Experience of working in a customer service environment driven by customer SLAs, performance measurement and personal work targets essential.
• Excellent communication – both written and verbal
• Ability to stay calm in a high paced environment.

Who is Integral UK?

Integral UK is a facilities management company. We keep the businesses and brands that you know and love, safe and operational. Our customers rely on us to ensure their properties stay in pristine condition and we take great pride in looking after them all; shops, warehouses, train stations, offices, police stations… the list goes on.

What’s on offer?

• A starting salary of £27,500
• A generous development framework with potential earnings of £29,500 within your first 2 years.
• 25 days of Annual leave + Bank holidays with an opportunity to purchase more via our salary sacrifice scheme.
• Overtime opportunities.
• Employee assistance programmes
• Along with other perk schemes