Scheduler

Skilled Careers; Walton-on-Thames; On-site; GBP 29,000 - 30,000; Full time

Job summary

A local housing organization in Walton-on-Thames seeks a Planner/Scheduler. Responsibilities include managing repair requests, coordinating schedules, and ensuring tenant satisfaction. Ideal candidates will have experience in a similar role, strong organizational skills, and excellent communication abilities. This full-time position offers a salary between £29k and £30k per annum, with typical office hours from 8 AM to 5 PM, Monday to Friday.

Qualifications

• Previous experience in a Repairs Scheduler or Administrative role, ideally within social housing.
• Strong organizational skills to manage multiple deadlines.
• Excellent verbal and written communication skills.
• Proficiency in computer software for data entry.
• Proactive approach to problem-solving.

Responsibilities

• Handle repair requests via phone, email, and online.
• Log and prioritize requests accurately.
• Coordinate schedules with tenants and contractors.
• Communicate updates and manage appointment access.
• Monitor repair progress and ensure completion.
• Manage administrative tasks related to repairs.
• Follow-up communication for tenant satisfaction.

Skills

Organizational skills

Excellent communication skills

Computer proficiency

Problem-solving

Job description

Overview

Temp-permanent Planner role for a local housing association in Walton on Thames.

MUST HAVE EXPERIENCE

Working for a reputable housing association with many contracts in and around London, my client is affiliated with many local councils and main contractors working alongside them helping to build a better community.

Role

Planner/Scheduler Role

Location: Walton on Thames Office

Salary: £29-30k per annum

Hours: 8-5, Mon - Fri

Responsibilities

• Handling incoming repair requests through various communication channels (phone, email, online portals).
• Logging repair requests accurately into the system and prioritizing based on urgency and severity.
• Coordinating repair schedules with tenants and external contractors.
• Communicating effectively with tenants regarding repair updates, appointment scheduling, and access arrangements.
• Monitoring the progress of repairs and ensuring timely completion within agreed service levels.
• Managing administrative tasks related to repairs, including filing paperwork, maintaining records, and processing invoices.
• Conducting follow-up communication to ensure tenant satisfaction and address any outstanding issues.

Requirements

• Previous experience in a similar Repairs Scheduler or Administrative role, ideally within the social housing sector.
• Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with tenants, contractors, and colleagues.
• Proficiency in using computer software and databases for data entry, record-keeping, and communication purposes.
• A proactive and adaptable approach to problem-solving, with a commitment to delivering high-quality customer service.
• Knowledge of health and safety regulations related to property maintenance and repairs is desirable but not essential.

If you would like to be considered for the above role, please apply with an up-to-date CV