Scheduler

www.findapprenticeship.service.gov.uk - Jobboard; United Kingdom; On-site; GBP 28,000; Full time

Job summary

A leading facilities management company in the UK is seeking a Scheduler responsible for managing engineering team activities and ensuring efficient operations. Key duties include administrative support, job logging, and liaising with subcontractors. The ideal candidate is detail-oriented, organized, and possesses strong customer service skills. Proficiency in MS Office and effective communication are essential. This is a full-time position with a fixed-term contract of 9 months.

Qualifications

• Proactive customer service approach.
• Detail-oriented with excellent attention to accuracy.
• Ability to manage multiple tasks while prioritizing.

Responsibilities

• Manage the overall activity of the engineering team.
• Ensure jobs are logged and issued to engineers within set SLA.
• Liaise with third-party subcontractors for planned maintenance.

Skills

Customer service

Proficiency in MS Word

Proficiency in MS Excel

Proficiency in MS PowerPoint

Numerical reasoning

Communication skills

Organization

Tools

Maximo

Job description

Job Title: Scheduler Salary: £27,500 per annumContract Type: Fixed Term Contract, Full Time Fixed Term Contract Length: 9 months Total Weekly Contractual Hours: 40 Location: Mitie, 35 Duchess Road, Rutherglen, Glasgow, Glasgow, Scotland, G73 1AU

We are seeking a personable and creative Scheduler to manage the overall activity of our engineering team and the jobs delegated for delivery across both Planned Maintenance and Reactive tasks. This role is crucial in ensuring the effective and efficient operation of our contract, providing dedicated administrative support as directed by your line manager.

Main Duties:

This role involves providing efficient clerical and administrative support, which includes managing calls from clients, engineers, and operations. The successful candidate will be responsible for ensuring that all jobs are logged and issued to Mitie Engineers or Contractors within the client-set SLA. They will also monitor a Shared Helpdesk Mailbox, ensuring all inquiries are actioned promptly. Additionally, the role requires liaising with third-party subcontractors to schedule planned maintenance in line with KPIs/SLAs, raising and issuing purchase orders, and processing weekly Approved to Pay reports. The candidate will also be tasked with raising, submitting, and obtaining approval for OSHENS permits to ensure all contractors have SG security clearance to attend sites.

Other duties include following up on open jobs, updating Maximo with accurate real-time information, and ensuring all jobs are closed in a timely manner. The role also involves participating in weekly Ops/Helpdesk conference calls to review open reactive and planned maintenance jobs, reviewing and acting upon feedback from engineers, and supporting the SG Security Clearance process by forwarding clearance requests to the SG security clearance team. Additional tasks may be assigned by the Line Manager as required.

The ideal candidate will demonstrate a proactive approach to delivering excellent customer service to stakeholders and be a strong team player, willing to cooperate and assist others. Proficiency in MS Word, MS Excel, and MS PowerPoint is essential, along with comfort in numerical reasoning. The ability to communicate effectively, adapt to different audiences, and manage multiple tasks while prioritizing competing demands is key. The candidate should be well-organized, calm under pressure, and detail-oriented with excellent attention to accuracy.

Additional Information:Please note that this position is dependent upon the successful candidate passing BPSS security clearance.

How to Apply:If you are interested in this exciting opportunity, please send us a copy of your CV.

We look forward to hearing from you!