Scheduler

Tailored Recruitment Consultancy; Redcar; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading employer in Wakefield is seeking an experienced Scheduler to join their operations team. This pivotal role involves coordinating service engineers' activities across the North West to meet customer demands while ensuring high service standards. Ideal candidates will possess strong organisational skills, effective communication, and proven experience in a similar role.

Benefits

Supportive team environment

Opportunities for growth and development

Competitive salary and benefits package

Qualifications

• Proven experience in scheduling, coordinating, or dispatch roles.
• Strong organisational and prioritisation skills.
• Effective communication, both written and verbal.

Responsibilities

• Coordinate daily activities of service engineers.
• Manage incoming service requests and prioritise tasks.
• Act as point of contact between engineers and clients.

Skills

Organisational skills

Prioritisation

Problem-solving

Communication

Scheduling software proficiency

Microsoft Office Suite

Relationship building

Job description

Scheduler

Tailored Recruitment are working with a leading employer in Wakefield to recruit an experienced Scheduler.

SchedulerOverview:
We are seeking an experienced and highly organised Scheduler to coordinate and support a team of service engineers operating across the North West region. This is a key role within our operations team, ensuring efficient deployment of engineers to meet customer demands while maintaining high service standards.

SchedulerKey Responsibilities:

• Schedule and coordinate the daily activities of service engineers across the North West area.

• Manage incoming service requests, prioritising tasks based on urgency, location, and resource availability.

• Act as the main point of contact between engineers and clients, ensuring smooth communication and updates on service times.

• Optimise routes and schedules to maximise efficiency and minimise downtime.

• Monitor and track job progress, ensuring timely completion and adherence to SLAs.

• Handle reactive and planned maintenance bookings.

• Maintain accurate records of job details, engineer availability, and customer communications.

• Provide support in managing emergencies or last-minute changes to the schedule.

SchedulerRequirements:

• Proven experience in a similar scheduler, coordinator, or dispatch role.

• Strong organisational skills with the ability to manage a busy and dynamic workload.

• Excellent prioritisation and problem-solving abilities.

• Effective communication skills – both written and verbal.

• Proficiency with scheduling software and Microsoft Office Suite.

• Experience in a service or engineering environment preferred.

• Calm under pressure with a proactive and adaptable approach.

• Ability to build strong relationships with Customers

What We Offer:

• A supportive team environment.

• Opportunities for growth and development.

• Competitive salary and benefits package.