Scheduler

Scottish and Southern Electricity Networks; Perth; On-site; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private healthcare discounts

Gym membership discounts

Online GP

Counselling service

Cycle to Work

Tech/transport loans

Maternity and adoption pay

Paternity leave

Job summary

Scottish and Southern Electricity Networks in Perth is seeking a Scheduler to join the Networks Operational Delivery team. You will optimise work plans, maximise resource utilisation and help deliver excellent service to customers across the network.

The role requires scheduling, administration and customer-focused experience with strong Excel and data analysis skills, and a proven record of meeting SLAs and KPIs.

Qualifications

• Scheduling, administration or customer-focused experience.
• Strong admin and communication skills under pressure.
• Experience meeting SLAs and KPIs with continuous improvement.
• Advanced Excel and data analysis with attention to detail.
• Experience coordinating staff, resources, schedules, budgets, deadlines.

Responsibilities

• Schedule work to meet programme and customer requirements.
• Plan annual leave and training to avoid under-resourcing.
• Collate and process paperwork after validation checks.
• Handle internal and external customer enquiries by email/phone.
• Attend daily meetings to discuss progress and improvements.
• Respond to emergency events including severe weather when required.

Skills

Scheduling

Administration

Customer service

Excel

Data analysis

Communication

Attention to detail

SLA/KPI management

Tools

Excel

Job description

Base Location: Perth Depot & Training Centre

Salary: SS03 £30,684 - £36,666 depending on skills and experience + a range of benefits to support your finances, wellbeing and family.

Working Pattern: Permanent | Full Time

The role

We're looking for a Scheduler to join our Networks Operational Delivery team and play a key role in ensuring our operational workforce is deployed efficiently and effectively. Working as part of a wider scheduling team, you'll optimise work plans, maximise resource utilisation, and help deliver an excellent service to our customers. This is an exciting opportunity to make a real impact by supporting the successful delivery of work programmes across the network.

Some of your main accountabilities will include;

• Scheduling work to ensure that priorities are dealt with, and work is delivered to meet programme and customer requirements.
• Ensuring that all periods of annual leave and training are programmed in advance to help identify any areas where we are under resourced.
• Supporting the operational delivery teams by collating and processing all required paperwork and submitting to various parties once full validation checks have been undertaken.
• Assisting with internal and external customer enquiries via email and on the telephone.
• Attending daily meetings to feedback progress and improvement opportunities, raising concerns and seeking validation for any queries.

Due to the nature of business operations, you will be required to respond to emergency events including severe weather as and when required, supporting team members in their ability to respond as is appropriate for their role.

To be successful in this role, we would love you to have;

• Previous experience in scheduling, administration and/or customer focused roles
• Strong administration and communication skills, with the ability to multitask and work effectively under pressure in a fast-paced, customer focused environment.
• Proven experience working to SLAs and KPIs, delivering results and demonstrating a continuous improvement mindset.
• Advanced proficiency in IT packages including Microsoft Office (particularly Excel), and the ability to analyse, interpret, and summarise data with exceptional attention to detail.
• Experience coordinating staff, resources, schedules, budgets, meet deadlines, and maintain a high level of accuracy.

About SSE

SSE’s purpose is to be restless every day until we make electricity clean, affordable and available for all.

We do this by developing, building, operating and investing in electricity infrastructure and businesses needed in the energy transition. This includes electricity transmission and distribution networks, onshore and offshore wind farms, hydro-electric power and flexible thermal generation. We also provide products and services for businesses and other customers.

Our investment plan will see SSE invest £33bn in critical electricity infrastructure to 2030.

SSEN Distribution, part of the wider SSE group, powers 3.9 million UK homes and businesses. Our team of more than 4,200 skilled engineers, customer service advisors and technical specialists keep customers connected to a safe, reliable supply of electricity while investing in and developing the flexible networks needed for our low carbon future.

Flexible Benefits To Fit Your Life

• Enjoy discounts on private healthcare and gym memberships.
• Wellbeing benefits like a free online GP and 24/7 counselling service.
• Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
• As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Pamela Hendry on [e-mail] to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.