Scheduler

Home Instead; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join Home Instead as a Scheduling Coordinator, where you'll develop effective schedules for clients and Care Professionals, ensuring a positive experience and optimal operations. This role offers competitive pay, training opportunities, and a supportive team environment dedicated to making a difference in home care.

Benefits

Competitive salary and company pension scheme

Career development and training opportunities

Health scheme benefits and discounts

Qualifications

• Experience in a scheduling or coordinating role within home care.
• Strong IT skills including Microsoft Office and CRM software.
• Excellent communication and interpersonal skills.

Responsibilities

• Develop and maintain effective schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability.
• Be responsive to changes and make real-time adjustments.

Skills

Scheduling

Communication

IT Skills

Analytical Mindset

Attention to Detail

Tools

Microsoft Office

Google Suite

CRM Software

Job description

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• Develop and maintain effective, efficient schedules for clients and Care Professionals.
• Ensure schedules optimise travel time and availability while meeting client needs.
• Be responsive to changes, making real-time adjustments when necessary.
• Match Care Professionals with clients, arranging introductions in collaboration with the care team.
• Maintain excellent relationships with both clients and Care Professionals to ensure a positive experience for all.
• Ensure compliance with franchise standards, including introducing Care Professionals to clients before their first visit.
• Work with the recruitment team to ensure staffing levels meet demand.
• Participate in the on-call rota as required.

What We Offer:

• A rewarding role within a passionate team making a real difference every day.
• Competitive salary and company pension scheme.
• Career development and training opportunities.
• Health scheme benefits and Home Instead discounts.

Why Home Instead?

At Home Instead, you’ll be part of a team that values your contributions and supports your growth. We offer a collaborative, caring work environment where your scheduling expertise will directly impact the well-being of our clients and the success of our CARE Professionals.

Qualifications

Ideal Candidate Will Have:

• Experience in a scheduling or coordinating role within home care.
• Strong IT skills, including Microsoft Office/Google Suite and CRM software.
• Excellent communication and interpersonal skills.
• Ability to plan, prioritise, and remain calm under pressure.
• A proactive and analytical mindset with great attention to detail.
• Flexibility to support the evening and weekend on-call rota.

Additional Information

Ready to Make a Difference?

All offers are subject to a satisfactory DBS check and references.

To apply, please submit your CV and a covering letter online or email them to

Click to apply or call our Recruiter Chelsea on 01952 581112 for an informal chat.

Please note that this role is UK based and a right to work in the UK will need to be established as part of the recruitment process.

We do not currently hold a Sponsorship licence.