Scheduler

Wates Group; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading property maintenance company in London is seeking a Scheduler to manage appointments for a team of operatives. The ideal candidate will have experience in scheduling within a similar industry, ensuring effective communication and client satisfaction. The role involves handling emergencies and maintaining efficient workflows to meet daily targets. This position requires attention to detail and teamwork abilities, with a focus on delivering high-quality service.

Benefits

Career development opportunities

Inclusive workplace

Recognition programs

Qualifications

• Experience in a scheduling role within the maintenance or construction industry.
• Ability to manage multiple priorities efficiently.
• Excellent communication skills for face-to-face client interactions.

Responsibilities

• Schedule works into diaries for up to 20 operatives daily.
• Manage emergencies in a timely manner.
• Ensure quality service for clients.

Skills

Scheduling

Communication

Teamwork

Job description

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We have an opportunity for a Scheduler to join our Wates team within our Responsive Maintenance division. You will be working out of our Ealing office on one of our social housing contracts, delivering planning for our reactive maintenance appointments.

Key Accountabilities will include:

1. Schedule works into diaries for up to 20 operatives daily, ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
2. Check the system for emergencies and manage within a timely manner to ensure targets are met.
3. Respond to telephone variations by seeking approval from the duty surveyor so operatives may continue on the site through to completion.
4. Provide a high-quality service to our client on a face-to-face basis.
5. Work within a team to achieve goals and targets, achieving daily targets of a minimum of 60 allocations each day of new orders.

We are looking for you to have relevant experience gained from working in a similar industry and environment.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

Work for Wates

Wates is one of the UK’s leading family-owned development, building, and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.

We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:

• Thriving places – working with customers, partners, and communities to create places that are more sustainable, inclusive, and full of opportunity.
• Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
• Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.

We are proud to be recognized as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favorably due to an offending background.

Awards

• BEST PROJECT - Inside Housing Development Awards
• 2022 Construction News Awards Winner
• GOLD AWARD - Investors in People 2022
• GOLD AWARD - Considerate Constructors Schemes (CCS) National Site Awards
• TOP 50 EMPLOYERS - 2022 Top 50 Employers for Women
• WINNER - 2022 Working Families Best Practice Awards