Scheduler

Home Instead Senior Care; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

Home Instead Senior Care, a leading provider of high-quality care, is seeking a Scheduler in London. This role involves planning and organizing schedules to ensure continuity of care for clients while supporting team collaboration. The ideal candidate will have experience in a scheduling role, excellent organizational skills, and a passion for care and coordination.

Qualifications

• Experience in a scheduling role within home care or logistics.
• Good working knowledge of IT systems; Microsoft Office and CRM.
• Strong organizational and prioritization skills.

Responsibilities

• Plan and organize client and Care Professional schedules.
• Match Care Professionals to clients and manage introductions.
• Ensure compliance with client needs and organization policies.

Skills

Communication Skills

Organization

Interpersonal Skills

Attention to Detail

Analytical Skills

Education

Experience in Scheduling Role

Tools

Microsoft Office

CRM Software

Job description

Company Description

Established in 2012, our mission is to bring high-quality care to the elderly in Kensington and Chelsea. This role will play a vital part in ensuring that our clients receive the best-in-class and quality care they deserve, supporting the growth of our business.

Job Description

Salary: From £27,000, dependent on experience
Full Time, 37.5 hours per week (including on-call duties, typically one week in five)

We are seeking an experienced Scheduler to take responsibility for planning, organizing, and maintaining consistent schedules that align with our Home Instead model. This role is crucial in ensuring continuity of care for both clients and Care Professionals.

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training, and last-minute cancellations.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with the client services team and arrange introductions.
• On Call in rotation with other office staff.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Add and maintain all client and Care Professional information onto the electronic scheduling system Birdie.
• Carry out any other duties deemed necessary for the successful operation of the business.
• Ensure compliance with Home Instead’s Equality, Diversity, and Equal Opportunities Policy, in respect of employment and service delivery.

Qualifications

• Experience or passion working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience in Microsoft Office and CRM software, with the ability to learn and adopt new technologies where appropriate, for example Birdie, our rostering system.
• Highly resilient and positive, with excellent communication skills and telephone manners.
• Excellent organization and prioritization skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills and the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical, with the ability to work on your own initiative and meet deadlines.

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.

We encourage applications from all sections of the community, as we want to reflect the neighborhoods in which we work. Home Instead is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.