Scheduler

CMS - Recruitment; Langley; On-site; GBP 22,000; Full time

Job summary

A leading recruitment agency is seeking a Repairs Planner/Scheduler for a permanent role in Langley. The successful candidate will coordinate maintenance and repair appointments, ensuring excellent communication with residents and maintenance staff. Ideal applicants will have experience in a similar role and strong organizational skills.

Qualifications

• Previous experience in a similar role is required.
• Familiarity with Opti-Time or similar databases is preferred.

Responsibilities

• Act as the key communicator between residents and maintenance staff.
• Arrange maintenance and repair appointments for residents/tenants.
• Handle resident queries and offer support via the help desk.

Skills

Excellent telephone manner

Organizational skills

Ability to prioritize tasks

Attention to detail

Job description

Repairs Planner/Scheduler

Location: Langley

Working Days: Monday to Friday

Type: Permanent Role

Salary: £22,000 per annum

Job Description

Our client is seeking a Planner/Scheduler with experience in repairs, maintenance, or housing. The role involves acting as the key communicator between residents and maintenance staff. Responsibilities include:

1. Providing excellent customer service to residents and tenants.
2. Arranging maintenance and repair appointments for residents/tenants.
3. Scheduling appointments for maintenance work.
4. Handling resident queries and offering support via the help desk, organizing appointments efficiently and cost-effectively.
5. Rescheduling appointments and prioritizing emergency repairs.
6. Closing jobs for invoicing.
7. Logging current jobs into the company database.
8. Collaborating with supervisors and tradespeople to organize and schedule work.
9. Updating and modifying job information as needed.
10. Ordering necessary equipment for jobs.
11. Performing general administrative duties such as filing and scanning.

Applicants must have previous experience in a similar role and be familiar with Opti-Time or similar databases.

Skills and Requirements

• Excellent telephone manner
• Organizational skills
• Ability to prioritize tasks
• Attention to detail

A reference contact must be provided upon application.