Scheduler

Thermofisher Scientific; Hemel Hempstead; On-site; GBP 32,000 - 42,000; Full time

Job summary

Thermo Fisher Scientific is seeking a Scheduler to support customers through order management, quotations, and master data maintenance. You will work with cross-functional teams to ensure accurate processing and timely deliveries, while maintaining high service standards.

We value data accuracy, strong problem-solving, and the ability to prioritize tasks in a fast-paced environment. Proficiency with MS Office and ERP/CRM systems will help you succeed, and excellent English communication is

Qualifications

• Minimum 2 years of customer service experience.
• Strong English communication, written and verbal.
• Proficiency with Microsoft Office applications.
• Experience with ERP systems and CRM platforms.
• Excellent problem-solving and attention to detail.
• Strong organizational skills and prioritization.
• Ability to handle escalations professionally.
• Data accuracy and quality control experience.

Responsibilities

• Provide exceptional support through the customer lifecycle.
• Handle administration, order management, quotations, and master data maintenance.
• Collaborate with cross-functional teams to ensure accurate processing.
• Maintain high standards of accuracy and professionalism.
• Support data integrity and internal/external stakeholder relationships.

Skills

Customer service experience

Communication skills

MS Office

ERP/CRM experience

Attention to detail

Organizational skills

Escalation management

Data quality

Education

Business Administration

Science

Tools

MS Office

ERP systems

CRM platforms

Job description

Join our team at Thermo Fisher Scientific as a Scheduler, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations, and master data maintenance. Working in a diverse environment, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism. This role offers professional development opportunities while contributing to groundbreaking scientific advances.

• Minimum 2 years of customer service experience
• Preferred Fields of Study: Business Administration, Science, or related field
• Strong written and verbal communication skills in English; additional language proficiency may be required
• Demonstrated proficiency in Microsoft Office applications
• Experience with ERP systems and CRM platforms preferred
• Excellent problem-solving abilities and attention to detail
• Strong organizational skills with ability to prioritize multiple tasks effectively
• Initiative-taking with a positive, collaborative mindset
• Ability to handle complex customer requirements and manage escalations professionally
• Consistent record of meeting performance metrics and service level agreements
• Capacity to work independently and handle ambiguous situations
• Ability to develop and maintain effective relationships with internal and external stakeholders
• Demonstrated judgment and diplomacy in customer interactions
• Willingness to participate in cross-training and support activities as needed
• Experience in data accuracy and quality control
• Ability to work in a standard office environment with regular computer use

As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.