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Dynamite Recruitment Solutions Ltd
Greater London
On-site
GBP 40,000 - 60,000
Full time
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Job summary
An established industry player is seeking a dedicated individual to join their dynamic team in a customer service role. This position involves managing incoming communications, liaising with clients and engineers, and ensuring smooth job flow management. The ideal candidate will thrive in a fast-paced environment, demonstrating excellent communication skills and a strong commitment to customer service. With a supportive team atmosphere and opportunities for professional growth, this role is perfect for someone who is proactive, organized, and eager to contribute to a successful organization.
Benefits
Qualifications
- Strong customer service experience is essential.
- Excellent communication and multi-tasking skills required.
Responsibilities
- Manage incoming calls and emails for the business.
- Coordinate job bookings with engineers and clients.
Skills
Tools
Job description
Role Responsibilities:
- Answer incoming calls / monitor and respond to emails for the business
- Liaise with engineers in the field to book jobs
- Liaise with clients and tenants
- Job Flow Management
- Liaise with third party companies and partners
- Previous experience of customer service, data and call handling.
Personal Qualities and Attributes:
- Understanding of the value of customer service to an organisation.
- Very good oral and written skills, which facilitate effective communication with external clients, suppliers and peers.
- Enjoys a fast-paced environment and can adapt to changes.
- Ability to work independently without supervision.
- Ability to work to daily set deadlines.
- Accuracy and attention to detail are important.
- Excellent knowledge of Microsoft Office products.
- Team player.
- Supportive attitude and a willingness to share knowledge.
- Excellent multi-tasking skills.
- Well organised and proactive.
- Understands the meaning of job ownership.
Benefits:
- Company events
- Company pension
- Free parking
- On-site parking
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