Scheduler

Network Plus; Derby; On-site; GBP 27,000; Full time

Job summary

A leading company in the utilities sector is seeking a Scheduler to effectively plan and coordinate operations. The role involves liaising with customers and managing workflows to optimize productivity and customer satisfaction. Ideal candidates will have excellent communication skills and experience in planning, along with proficiency in Microsoft Office tools. Join us in delivering exceptional service and embracing change in a dynamic work environment.

Qualifications

• Proven ability to manage multiple tasks in a fast-paced environment.
• Experience in a planner role within the utilities industry is ideal.
• Ability to communicate complex information effectively.

Responsibilities

• Coordinate work from receipt to job completion, optimizing routes.
• Provide customer service via telephone and webchat.
• Maintain accurate input into works management systems.

Skills

Communication

Customer Service

Problem Solving

Time Management

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

Department: Severn Trent Water

Location: Derby (Celanese Road)

Compensation: £26,984 / year

Description

As a Scheduler, you will be responsible for effectively planning and coordinating the Company’s work through communication with internal and external customers, as well as the management of the business and client database systems.

Key Responsibilities

We are looking for someone to:

• Take ownership of the workstreams, coordinating the work from receipt, through to job completion
• Schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity
• Provide customer service to both internal and external customers via telephone and webchat
• Maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated
• Ensure that all the client and operational requirements are met in a professional and efficient manner
• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Provide daily and weekly reports as required and to ensure that all service levels and objectives are achieved
• Provide a positive and innovative input into the team, through provision of solutions to problems and embracing change
• Ensure that safety issues are reported in line with Company procedures
  
  

Experience and Qualifications

• Ability to communicate and verbalize complex information effectively.
• Excellent computer skills with a specific in Microsoft Word, Excel and Outlook.
• Proven ability to handle multiple tasks in high-volume, fast-paced work environment
• Ideally previous planner experience
• Experience in a similar role, working within the utilities industry
  
  

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

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