Scheduler

Home Instead; Burgess Hill; On-site; GBP 28,000 - 35,000; Full time

Job summary

A leading home care company is seeking a Scheduler for their Chelford office. The role involves coordinating care schedules for clients, ensuring high-quality service, and supporting the team in maintaining efficient operations. Ideal candidates will have scheduling experience in a home care or logistics environment, excellent communication skills, and the ability to work under pressure. This full-time position includes a competitive salary and additional on-call compensation.

Qualifications

• Experience in a scheduling role within home care or logistics.
• Good knowledge of IT systems and ability to learn new technologies.
• Driver with own vehicle.

Responsibilities

• Understand and create effective schedules for clients and professionals.
• Ensure continuity and match care professionals to clients.
• Maintain client and professional information in scheduling systems.

Skills

Communication Skills

Organisational Skills

Attention to Detail

Teamwork

Logical Thinking

Tools

Microsoft Office

Google Suite

CRM Software

Job description

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We are currently recruiting for someone to join our team as aSchedulerto perform a variety of duties in the coordination of scheduling service for clients whilst providing the highest quality of service to clients in theEast Cheshireregion.

This role will be carried out on afull timebasis at ourCQC OutstandingChelford officenear Macclesfield/Alderley Edge, workingMonday-Friday 9am - 5pmwith additional out of hours working as part of anon-call rota.

We are offering a salary of£28,000.In addition, on-call duties are paid at £350 per week (for a full week) and you will be part of the monthly bonus scheme.

Responsibilities:

• Understand and build effective and efficient schedules around our clients and Care Professionals.
• Ensure schedules are prepared, considering travel time, holidays, training and last-minute cancellations and templated effectively.
• Be responsive to changes in the schedule and liaise with relevant team members.
• Match Care Professionals to new clients in conjunction with the Client Service Manager and Quality Team, and arrange introductions.
• Ensure client schedules are matched to their needs, with the same Care Professional and the same times each week, where possible.
• Ensure continuity of Care Professional’s visiting clients to provide a small team of matched Care Professionals
• Develop excellent relationships with both clients and Care Professionals so both can enjoy positive experiences.
• Work with the Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis.
• Work closely with the Client Services Manager, Quality Team and Registered Care Manager to ensure that new client service enquiries are considered in full, and provide a written explanation should a service not be able to be accommodated
• Add and maintain all client and Care Professional information onto to the electronic scheduling system.

Who we are looking for:

• Experience working in a scheduling role within a home care or other relevant environment such as logistics.
• Good working knowledge of IT systems with experience of Microsoft Office or Google Suite and CRM software with the ability to learn and adopt new technologies where appropriate.
• Must be a driver with access to own vehicle.
• Highly resilient and positive with excellent communication skills.
• Excellent organisation and prioritisation skills with the ability to work calmly and accurately under pressure.
• Team player with strong interpersonal skills with the ability to build rapport quickly.
• Excellent attention to detail with the ability to multi-task.
• Logical and analytical with the ability to work on own initiative and meet deadlines.