Scheduler

Mitie; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Scheduler to manage national engineering teams. This role involves optimizing resource allocation, ensuring timely job completion, and maintaining high communication standards. Working in a dynamic environment near Birmingham International Airport, you will utilize advanced scheduling software to enhance productivity and service delivery. If you thrive under pressure and enjoy problem-solving, this is an exciting opportunity to make a significant impact within a leading facilities management company.

Qualifications

• Experience in service delivery or contact centre environments.
• Strong IT and communication skills are essential.

Responsibilities

• Schedule reactive and planned works to appropriate resources.
• Monitor engineer travel and activity, responding to issues as required.

Skills

IT Skills

Communication Skills

Problem Solving

Service Delivery Experience

Job description

Company Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

Job Description

The Scheduler will manage the overall activity of the national engineering teams and the jobs which have been passed to the NMN for delivery. Within the NMN the Service Delivery team will, using the latest scheduling software, manage the delivery of jobs allocated to the NMN for delivery. The Scheduler will, using the systems and processes, ensure that the correct engineering resource is deployed to achieve first time fixes for customers. This will range from using internal national engineers to subcontractors as appropriate, with the aim of ensuring that the job is attended within the specified SLAs. Once attendance has been met the Scheduler will also manage the completion of the job as well as ensuring that all parts and materials are accounted for and all required documentation is completed.

This position will be contracted to work into the evening and at shift pattern of 7am-7pm Monday to Friday. This role is based in our new office near Birmingham International airport and a 5 minute walk from the train station.

Responsibilities

• To schedule all reactive and planned works to appropriate resource, paying attention to location, expertise and response targets.
• To accurately record all job related information on the appropriate IT systems.
• To ensure that the engineer days are optimised to drive maximum productivity from the team.
• Ensure all jobs marked an incomplete by engineers are followed up and reallocated as appropriate.
• Monitor engineer travel and activity and respond to issues as required.
• Arrange third party attendance where required, raising appropriate Purchase Orders and Work Requests and obtaining required completion information.
• Ensure all jobs are completed within the required response times and costs.
• Deal with communications in a professional and prompt manner.
• Ensure non productive time is accounted for on system.
• Escalate issues with specific jobs, clients or engineers promptly.
• Ensure full audit trails are maintained and evidenced where required.
• Follow Group and company policies and procedures, at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery, or risk to health and safety, or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system.

Qualifications

• Have experience working within a service delivery or contact centre.
• Possess strong IT skills.
• Demonstrate a high level of communication skills with the ability to provide detailed information and advice in a clear and positive manner.
• Have the ability to interact and communicate as appropriate with their audience, which will encompass colleagues, engineers, contract and performance managers and third party suppliers.
• Work effectively under pressure within a busy and diverse environment.
• Show a creative approach to analysing and solving problems using technology and reported information.
• Adhere to process and compliance requirements.
• Work well as part of a team.
• Please note this position is dependent upon the successful candidate passing BPSS security clearance.

Additional Information

Health and Safety responsibilities:

• Follow Group and company policies and procedures at all times;
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
• Use all work equipment and personal PPE properly and in accordance with training received;
• Report any issues or training needs to your Line manager and/or via your divisional incident reporting system;

Information Security:

• Ensure compliance with Mitie's information security procedures in all activities;
• Proactively identify and report security risks to your manager;
• Report actual and suspected security incidents;

Note: This job description is intended to give the post holder an appreciation of the role envisaged for this position and the range of duties undertaken. Specific tasks and objectives will be agreed with the post holder throughout the period of employment. The job description may be varied from time to time by the Company to reflect changes in the post holder's role and/or the needs of the business.