Scheduler

Murray Recruitment; Aberdeen City; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading Facilities Management provider is seeking a Scheduler in Aberdeen. The ideal candidate will manage job scheduling and support client communications. Responsibilities include handling incoming calls, assigning jobs, and monitoring progress. A strong customer service background, proficiency in MS Office, and excellent communication skills are essential. This permanent role offers a salary up to £27,500 and a hybrid work model.

Benefits

Salary up to £27,500 DOE

25 days annual leave plus 8 statutory holidays

Pension scheme

Employee discount scheme

Flexible benefits

Qualifications

• Proficient in MS Office, particularly Word and Excel.
• Strong customer service skills; experience in scheduling or helpdesk is advantageous.
• Excellent telephone manner and communication skills.

Responsibilities

• Handle incoming calls from clients and teams.
• Log and assign jobs to engineers or contractors.
• Monitor the Helpdesk mailbox for enquiries.
• Take full ownership of jobs from inception to completion.
• Raise and issue purchase orders.
• Track and chase open jobs.
• Participate in weekly conference calls to review jobs.

Skills

MS Office proficiency

Customer service skills

Excellent communication skills

Organizational skills

Job description

Role Overview

Murray Recruitment is currently seeking a Scheduler on behalf of our client, a leading UK Facilities Management provider based in Aberdeen. This is a permanent opportunity, ideal for an organised and proactive individual to play a key role in the effective management of reactive works.

Key Responsibilities

• Confidently handle incoming calls from clients, engineers, and operations teams.
• Log and assign jobs to engineers or contractors, adhering to client-set SLAs.
• Monitor the Helpdesk mailbox, ensuring all enquiries are addressed promptly.
• Take full ownership of jobs from inception through to completion.
• Raise and issue purchase orders as required.
• Ensure relevant safety permits are raised for engineers.
• Track and chase all open jobs, providing accurate updates in the system.
• Monitor the progress of all jobs, ensuring timely closure.
• Participate in weekly conference calls to review outstanding jobs.
• Support the client’s security clearance process by forwarding clearance requests in a timely manner.
• Assist the coordinator with administrative tasks related to the role.

Essential Requirements

• Proficient in MS Office, particularly Word and Excel.
• Strong customer service skills; previous experience in scheduling, planning, or a helpdesk environment is advantageous.
• Excellent telephone manner and communication skills.
• Ability to work independently and as part of a team.
• Flexible and adaptable approach to work.
• Solution-focused with a keen attention to detail and strong organisational skills.

Benefits

• Salary up to £27,500 DOE
• Monday to Friday, 40 hours (between 8am – 5pm)
• 25 days annual leave plus 8 statutory holidays.
• Hybrid (Office 4 days, WFH 1 Day (Fri))
• Pension scheme.
• Share scheme.
• Employee discount scheme.
• Additional flexible benefits.

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