Schedule & Delivery Team Leader

Severn Trent Water; East Midlands; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading utility company in the East Midlands seeks a Schedule & Delivery Team Leader to manage a team focused on efficient work scheduling. Role involves mentoring, performance coaching, and delivering first-class customer service. Ideal candidates possess leadership experience and a proactive mindset. Competitive benefits include flexible leave, pension scheme, and training opportunities.

Benefits

25 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Leading pension scheme

Sharesave opportunities

Dedicated training and development

Electric vehicle scheme

Two paid volunteering days

Qualifications

• Previous experience leading or mentoring a team.
• Ability to engage, coach, and improve team performance.
• Proactive and energy-oriented mindset.

Responsibilities

• Lead and develop a team of front-line staff.
• Ensure effective and efficient work scheduling.
• Communicate with customers and operational colleagues within targets.

Skills

Team leadership

Performance coaching

Multi-tasking

Creativity and innovation

Job description

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Department: Customer Planning & Scheduling

Schedule & Delivery Team Leader

At Severn Trent, our people are at the heart of everything we do. We’re in the top 5% of utility companies worldwide when it comes to employee engagement and ranked as a Top 50 UK Employer on Glassdoor. Join us in making a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

LET’S TELL YOU MORE

The Workforce Planning & Optimisation function within Severn Trent is a critical part of our Field and Contact centre operations and they have a new opportunity to join the Waste team as a Schedule & Delivery Team Leader on a permanent basis. You'll be based in Raynesway, Derby and will work Monday – Sunday between the hours of 7am and 10pm.

The objective of the role is to lead and develop a team of front-line staff as well as being a technical expert for all things planning!

You’ll ensure the delivery of an effective and efficient work schedule for all planned and reactive Waste work, making the best use of resource available and maximising productivity. Collaboration with our colleagues and contractors is key for us to meet our performance and regulatory requirements.

With a focus on delivering first class customer service, you’ll make sure your team plan and communicate to our customers and operational colleagues within targeted timeframes.

This team is a high-volume and faced paced function and you’ll need a keen eye for detail and right first-time attitude, even when dealing with repetitive tasks.

HOW WE WORK

You'll join a caring culture that collaborates to achieve, grow, and develop. Our employee engagement scores are among the highest globally in energy and utilities. That’s why, we value in-person moments to keep our culture alive and why for this role you’ll usually find us in the office during our working hours.

WHAT WE’RE LOOKING FOR

We’re looking for someone to lead and inspire their team so someone who has led a team before or has mentored and coached others would fly in this role.

You’llneed to be performance savvy and able to engage and coach your teams to continually refine and improve their performance. You’ll have the opportunity toimprovethe Workforce Planning & Optimisation teamby identifyingbetter ways of working and be part of delivering that change.

Workforce Planning & Optimisation is a high energy, proactive function and you must be able to balance priorities and workload demands ensuring that we plan the optimalschedule for our field operatives and technicians and then support them to ensure that the plan is delivered.

Multi-tasking and the ability to think creatively and innovatively to achieve our plans is essential.You’ll use challenges and grow them into opportunities of improved ways of workingis essential.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome and celebrate diverse individuals, knowing they help us better serve our communities. We seek people who get involved, want to be part of something bigger, and make a difference because they care.

HOW WE’LL REWARD AND CARE FOR YOU

It's not just a job; it's a career. We offer benefits that reward great work and award-winning training to help you reach your potential. Plus, you'll contribute to the environment and community too. Here are some of our favourites:

• 25 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
• Annual bonus scheme (of up to £1,500, which is subject to eligibility)
• Family-friendly policies (including a year off fully paid maternity and adoption leave)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Sharesave – the chance to buy Severn Trent plc shares at a discounted rate
• Dedicated training and development with our Academy
• Electric vehicle scheme and retail offers
• Two paid volunteering days per year

LET’S GO

We can't wait to hear from you! Have an updated CV ready and spare five minutes to apply. We'll let you know the outcome after the closing date, so keep an eye on your phone and emails.