Scarefest Attraction Host

Merlin Entertainments Group; Alton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A global entertainment company is seeking friendly and open front of house colleagues for their Scarefest attractions in England. The Scarefest Attraction Host will provide excellent customer service, manage crowds, and ensure health and safety. The roles can be full-time or part-time, including weekends. Candidates should be enthusiastic and capable of working in a fast-paced outdoor environment. Training and various benefits are provided.

Benefits

20 free tickets for Merlin Attractions

40% discount off LEGO

25% discount in retail shops and restaurants

Access to discounts on various retailers

Qualifications

• Able to work by themselves and as part of a team.
• Enthusiastic and willing to create a positive guest experience.
• Comfortable working in an outdoor environment, including in the dark.

Responsibilities

• Engaging with guests to provide exceptional customer service.
• Managing queues and crowd control situations.
• Reporting any operational issues to the supervisor.

Skills

Excellent communication skills

Friendly and approachable

Ability to work in a fast-paced environment

Team player

Commitment to health and safety

Job description

What you'll bring to the team

Alton Towers prides itself on providing world-class themed entertainment and is the forerunner in providing high quality family productions, attractions and experiences. We are seeking open and friendly front of house colleagues to be the first point of contact our guests have at our Scarefest attractions.

As a Scarefest Attraction Host you'll work in our entertainment attractions providing great customer service to thousands of guests each day during our extremely popular Halloween event, Scarefest, whilst also ensuring health and safety procedures are followed. As part of this team, you’ll be on hand to ensure our guests have a great experience by providing a helping hand around the Resort, giving directions, and solving issues.

Contracts will run from early September – early November 2025. The role can either be full or part time and will include Weekends.

Your key responsibilities will include:

• Working front of house at our Scarefest attractions with a focus on safety and efficiency

• Engaging with a variety of guests to provide exceptional customer service

• Assisting with guest queries and ensuring their needs are met

• Manging queues and crowd control situations

• Reporting any operational issues or incidents to the Scarefest Attractions Supervisor

• Support in daily presentational duties outside of our attractions

Qualifications & Experience

About you:

We’re looking for individuals who are:

• Friendly and approachable with excellent communication skills

• Enthusiastic and willing to create a positive guest experience

• Comfortable working in a fast-paced, outdoor environment, including in the dark

• Ready to take on responsibility and ensure health and safety standards are met

• Able to work by themselves and as part of a team

Benefits

• Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world
• 40% discount online off LEGO
• 25% discount in our on-site retail shops and restaurants
• Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants and travel
• Ongoing training and development opportunities
• Plus, many more...

Pay Range

Compensation between GBP £7.55/Hr.-GBP £12.21/Hr.