SCADA Support Engineer

Schneider Electric North America; Coventry; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading global energy management firm in Coventry is seeking a Support Engineer to provide technical support for customer systems, mainly involving SCADA solutions. The role demands strong problem-solving and communication skills, along with the ability to work under pressure and travel to customer sites. Competitive salary and comprehensive benefits are offered.

Benefits

Competitive salary

Annual bonus

Pension plan

Employee share ownership programme

Health & wellbeing support

Gym flex

Diversity & Inclusion initiatives

Qualifications

• Experience in Supervisory Control and Data Acquisition (SCADA) or similar support role.
• Full UK driving license required.
• Willing to travel to customer sites when required.

Responsibilities

• Provide technical support for customer systems.
• Troubleshoot and diagnose faults in various software and communications.
• Collaborate with customers and internal teams for solutions.
• Prioritize and analyze detailed issues.
• Author customer reports and internal documents.

Skills

Attention to detail

Problem-solving skills

Interpersonal skills

Communication skills

Tools

ClearSCADA

Geo SCADA

Microsoft Azure

Job description

Schneider Electric is seeking a Support Engineer to join our Industry & Process Automation SCADA Operational Support team. This role will be based mainly at our Coventry offices, although you will be expected to travel to customer sites or one of our other Industry & Process Automation offices in the UK.

Our Industry & Process Automation team delivers solutions to our customers to run hybrid and continuous processes in a safe and efficient manner, combining automation, software and world class execution. Process Automation systems and solutions have been tested in the world’s largest and most demanding oil, gas, chemicals, power, food, beverage, water treatment, life sciences and mining operations.

With connected systems and solutions from Schneider Electric, our customers’ people and assets will be safer. Their operations will be more secure and reliable. Their businesses will run more efficiently and their teams and processes will be better prepared for whatever tomorrow brings.

We offer a competitive basic salary, annual bonus, out-of-hours uplift, pension, life assurance and 28 days’ annual leave, plus Bank Holidays. There are also other flexible benefits available through our Thrive scheme.

Key Responsibilities

You will be responsible for the technical support of customer systems working within our SCADA Operational Support team. Our customer base is varied with many national infrastructure utilities customers within Water and Energy Distribution as well as Renewables.

In this role you will work to ensure continued smooth operations for our customers, troubleshoot and diagnose faults in a wide range of areas including Geo SCADA software, AVEVA PI, Outstations (RTUs), Communications (serial, PSTN, network TCP/IP, GSM and mobile data networks), telemetry protocols (DNP3, DNP3 WITS, MQTT, Modbus, IEC 60870-5-x, OPC, etc), Microsoft operating systems, Active Directory, server and client hardware, Microsoft Azure.

Key Tasks

• Detailed issue analysis, fault-finding and diagnostics
• Work together with the customer and keep them updated at every stage as one team
• Collaborate with other areas of the organisation as required to find the solution, including other engineering departments, sales and project delivery
• Prioritise the investigation of issues based on their impact and severity
• Testing of software and deployment of routine updates
• Work proactively to identify and resolve potential problems before they occur
• Author documentation, including customer reports and internal knowledge‑base articles to continually improve our service
• Proactive monitoring of Cloud based systems
• Configuration of RTU/Outstations

About You

Working in a team environment reporting to the Services Support and Training Manager, you will be passionate about supporting customer systems to the highest level of customer satisfaction. This challenging and interactive role is suited to a candidate who is methodical, possesses excellent attention to detail and problem‑solving skills, together with great interpersonal and communication skills. You will work well under pressure and be self‑motivated, representing our business both internally and externally with our clients.

Experience in Supervisory Control and Data Acquisition (SCADA) / Telemetry systems or a similar Support role is an advantage. Knowledge of ClearSCADA / Geo SCADA would be desirable but not essential. You will hold a full UK driving licence and be prepared to travel to customer sites when required.

After an agreed period you may be required to go onto the on‑call rota within the team, providing 27/4 on‑call support.

What we offer you

Competitive salary & Bonus Scheme, 28 days annual leave + public holidays, holiday buy & sell programme, pension scheme, employee share ownership programme, various health & wellbeing support options, gym flex, open talent market (internal mobility opportunities + access to mentors & projects globally), shopping & dining discounts, learning portal and much more.

At Schneider Electric, Diversity & Inclusion is at the heart of our organisation, it is an integral part of our history, culture and identity. We recognise that embracing diversity unlocks innovation and creativity and fosters collaboration. We want our employees to reflect the diversity of our communities and the customers we serve. As a result, our teams are stronger to drive the company's future.

We are proudly participating in the Disability Confident Program offering support to people in the workplace who consider themselves living with a disability.

Equal Opportunity Employer

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.

Trust Charter

You can find out more about our Trust Charter here.

Apply now

Please submit an online application to be considered for any position with us. You know about us, so let us learn about you! Apply today.

Company Information

€36 billion global revenue, +13% organic growth, 150 000+ employees in 100+ countries, #1 on the Global 100 World’s most sustainable corporations.